Req#: R34589
Category(s): Administrative Support, Customer Service
Full Time / Part Time: Full-Time
Shift: First
Monday- Friday 8am-4:30pm with occasional coverage 7:30a-4pm.
Summary:
Design and coordinate, on a monthly basis, the medicine resident schedule, taking into consideration the specialty clinics to be covered, the additional continuity sessions each resident must complete for their specific level, the urgent care sessions requiring coverage, night call and night float requirements and vacation/CME schedule. Coordinate resident patient care sessions to maximize the use of preempting faculty physicians by utilizing established resident/preceptor ratios. Builds and maintains all NP, MD and resident schedules in IDX. Utilize various computer software including IDX, Outlook, Excel, Word and New Innovations. Maintain files and develop specialized reports. Build provider schedules and adds and deletes sessions based upon provider availability. Prioritizes workload. Review assignments with manager as necessary. Collaborates closely with the staff. Perform related office duties such as filing, posting of information to records and answering telephones.
Job Responsibilities:1) Design and coordinate, on a monthly basis, the medicine resident schedule, taking into consideration the specialty clinics to be covered, the additional continuity sessions each resident must complete for their specific level, the urgent care sessions requiring coverage, night call and night float requirements and vacation/CME schedule. Coordinate resident patient care sessions to maximize the use of preempting faculty physicians by utilizing established resident/preceptor ratios. Builds and maintains all NP, MD and resident schedules in IDX. Utilize various computer software including IDX, Outlook, Excel, Word and New Innovations. Maintain files and develop specialized reports. Build provider schedules and adds and deletes sessions based upon provider availability. Prioritizes workload. Review assignments with manager as necessary. Collaborates closely with the staff. Perform related office duties such as filing, posting of information to records and answering telephones.
2) Maintains medical student schedules acting as a resource to identify and solve problems with the residents. Allocations of 3rd year Tufts Medical Students to resources available, making sure that they receive a well-rounded educational experience by rotating through the pediatric subspecialties as well as urgent care and community physicians' offices. Acts as a liaison to Tufts University School of Medicine for medical student activities. Builds schedules on PCIS for each student so that the staff can book appropriate patients for their experience. Develops an individualized schedule for any 4th year medical student requesting a clerkship in ambulatory pediatrics or a pediatric mixed subspecialty rotation taking into consideration their specific requests for education experiences. Prepares and distributes all student schedules to the appropriate areas.
3) Facilitation of subspecialty requirements for resident education. Designs individual 3rd year pediatric resident longitudinal ambulatory rotations in community physician offices. Determines resident coverage for the defined subspecialty rotations. Maintains a record of the subspecialty clinics each resident has attended making sure that curriculum requirements are met. Assists in curriculum implementation to assure appropriate clinical experience.
4) Monitors preempting (MD,PNP) coverage and distributes a weekly list of uncovered slots. Maintains preempting coverage book in an up to date and timely manner with information obtained from coverage sheets circulated. Oversees the appropriate staffing coverage by the residents and faculty calling vacancies to the Medical Director and Manager's attention. Attends appropriate meetings or retreats to develop goals and objectives for educational programs and participate as requested and/or needed. Provides administrative and secretarial support to the Director of Medicine/Pediatric Resident Training Program. Prepares, appropriately distributes, and maintains the confidential faculty/resident evaluation forms.
5) Monitors preempting (MD,PNP) coverage and distributes a weekly list of uncovered slots. Maintains preempting coverage book in an up to date and timely manner with information obtained from coverage sheets circulated. Oversees the appropriate staffing coverage by the residents and faculty calling vacancies to the Medical Director and Manager's attention. Attends appropriate meetings or retreats to develop goals and objectives for educational programs and participate as requested and/or needed. Provides administrative and secretarial support to the Director of Medicine/Pediatric Resident Training Program. Prepares, appropriately distributes, and maintains the confidential faculty/resident evaluation forms.
6) Identifies the key elements of service excellence. Able to successfully deal with challenging day to day interactions with patients, families, visitors and customers in a consistent manner i.e., physicians, staff, etc. Consistently uses service excellence behaviors as evidenced by no reasonable patient complaints received from patients, families and/or providers. Identifies and respects the needs of the internal and external customers. Maintains the patients/customers sense of self worth and dignity in difficult situations. Maintains a calm, controlled approach at all times. Consistently projects image of Baystate's services and systems in a positive manner.
7) Communicates to patients/customers that they are a high priority even during busy times. Treats patient's information confidentially. Shows patients/customers that she/he believes that they are important. Shows sensitivity to the patients/customers non-verbal communication. Maintains the patients/customers sense of self worth and dignity in difficult situations. Facilitates access to services.
8) Identifies the patients/family's members of customer's needs. Assesses the potential impact on the patient/customer when making a decision. Develops alternatives when the best course of action is not available.
9) Acknowledges what the patient and customer has said. Summarizes and demonstrates that he/she has listened to the patient/customer. Empathizes with the patient/customer.
Identifies resources. Uses body language such as eye contact, smiling, etc. to demonstrate interest.
1) None
Preferred Work Experience:1) None Listed
Skills and Competencies:1) None Listed
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Education:
Non-Graduate (Required)
Certifications:
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
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