Details **Open Date** 11/06/2024 **Requisition Number** PRN40265B **Job Title** PS Outpatient Svcs. Specialist **Working Title** PS Outpatient Svcs. Specialist **Job Grade** UGR **FLSA Code** Nonexempt **Patient Sensitive Job Code?** Yes **Standard Hours per Week** 40 **Full Time or Part Time?** Full Time **Shift** Day **Work Schedule Summary** weekdays **VP Area** U of U Health - Academics **Department** 00913 - Pediatric Surgery Development **Location** Campus **City** Salt Lake City, UT **Type of Recruitment** External Posting **Pay Rate Range** 16.50 - 23.00 **Close Date** 01/05/2025 **Job Summary** This is a full-time position in a Pediatric General Surgery clinic. We have two locations – Primary Children’s Hospital- SLC (main campus) and Primary Children’s Hospital-Lehi. If hired, you would be required to work at both locations, with one location being the primary location. This position duties include answering phones, making clinic appointments, reviewing schedules, faxing, taking copayments and scanning medical records into the patient’s chart. There are times when you may integrate Medical Assistant skills such as taking vitals, rooming patients, entering patient information into Medical Record charts and assisting surgeons as needed with patients from time to time. Training will be provided. The Pediatric General Surgery clinic is a high pace, busy clinic that sees a variety of patients which requires attention to detail, triaging, staying calm to assist parents over the phone and in person and evaluate the urgency of the need to give exceptional patient care. The University of Utah- School of Medicine offers a competitive benefits package with excellent health care options, significant retirement contributions, a variety of retirement plans, a wellness plan, a legal plan and generous paid leave time. Current benefits information is available at**www.hr.utah.edu/benefits**. **Responsibilities** 1. Performs as the principal Outpatient Service Specialist in the clinic by answering all incoming calls, schedules appointments, checks patients in and out, handles the work queues. 2. Review faxes to ensure all orders are properly distributed to nurses and providers. 3. Reviews clinics ahead of time to ensure all orders and imaging are properly scheduled prior to the patient’s visits. 4. Coordinates referrals 5. Will have to complete patient registration, assists patients with co-pays and account balances and reconcile daily cash reports. 6. Attend and complete mandatory trainings including, infection control safety, according to the hospital and department policies. 7. Report all observed patient concerns and changes in condition to a licensed staff member. This includes over the phone and in person. 8. Assists in routine clerical functions such as filing of medical information in patient’s records, locating and compiling department charts, obtaining medical records from other providers and entering charges for billing purposes. 9. May perform other duties based on department assigned. 10. May assist patient and family education by providing educational material and general health information using the Electronic Medical Record. Provides complex administrative support to a busy Pediatric Surgery practice with 12 surgeons practicing at 4 locations. Provides administrative support to a group of surgeons within the division and oversight and management of the surgeons’ administrative and academic activities. This position is eligible for a hybrid schedule (telecommuting & in-office). The University of Utah offers a comprehensive benefits package including: * Excellent health care coverage at affordable rates.**https://www.hr.utah.edu/forms/lib/SummaryComparisonEmployeeHCP.pdf** * 14.2% retirement contributions (**https://www.hr.utah.edu/benefits/retire_401aPlan.php**) that vest immediately * Generous paid leave time (**https://www.hr.utah.edu/benefits/paidLeave.php**) * 10 paid Holidays per year * 50% tuition reduction (**https://www.hr.utah.edu/benefits/tuition.php**) for employee, spouse, and dependent children * Flex spending accounts (**https://www.hr.utah.edu/benefits/fsa.php**) * Free transit on most UTA services Additional benefits information is available at**www.hr.utah.edu/b** **Minimum Qualifications** * One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience). * Current, valid Utah driver’s license at time of hire may be required in some areas. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. **Preferences** **Type** Benefited Staff **Special Instructions Summary** **Additional Information** The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules. This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients. All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.