PSC Enforcement Agent 1/2/3- District 1 (Metairie) Print (https://www.governmentjobs.com/careers/louisiana/jobs/newprint/4814294) Apply  PSC Enforcement Agent 1/2/3- District 1 (Metairie) Salary $2,917.00 - $5,904.00 Monthly Location Metairie, LA Job Type Classified Job Number 205178 Department PSC-Public Service Commission Opening Date 01/31/2025 Closing Date 2/14/2025 11:59 PM Central + Description + Benefits + Questions Supplemental Information **This job is located in Metairie, LA** This is an investigative and enforcement position. The incumbent is responsible for interpreting, investigating, and enforcing Louisiana Public Service Commission (LPSC) rules and regulations and applicable State and Federal laws governing public utilities (gas, water, electric, sewage, telecommunications) and the motor carrier transportation industry. Incumbent is responsible for the LPSC District 1 territory encompassing 12 parishes: Ascension, Jefferson, Livingston, Orleans, Plaquemine, St. Bernard, St. Charles, St. Helena, St. John the Baptist, St. Tammany, Tangipahoa, and Washington. Incumbent travels the multi-parish area meeting with consumers, parish officials, and utility personnel located in towns and cities within the District. The incumbent is required to know all functions of the LA Public Service Commission. THE IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES: Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided. Following Policies and Procedures: The ability to comply with policies and procedures of the organization as well as State Civil Service rules, and all applicable federal and state laws. Thinking Critically:The ability to objectively question, analyze, interpret, and evaluate information to form a conclusion. Communicating Effectively:The ability to relay information correctly and appropriately to connect people and ideas. Demonstrating Initiative:The ability to assess information and take action independently to help the organization achieve its goals. As part of a Career Progression Group, vacancies may be filled from this recruitment as a PSC Enforcement Agent 1, 2, or 3 depending on the level of experience of the selected applicant(s). Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers ‘Current Job Opportunities page of the Civil Service website for specific information on salary ranges, minimum qualifications, and job concepts for each level. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their applications to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page. *Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete. * No Civil Service test score is required to be considered for this vacancy. This agency participates in the E-Verify system for verification of citizenship and employment authorization. Equal Opportunity Employer. Louisiana is a State as a Model Employer for individuals with disabilities. For further information about this vacancy contact: Sara Simpson Human Resources - LA Public Service Commission Sara.Simpson@la.gov Minimum Qualifications MINIMUM QUALIFICATIONS: Three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or in law enforcement; OR Six years of full-time work experience in any field; OR A bachelor’s degree. EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. NECESSARY SPECIAL REQUIREMENT: Possession of a current Louisiana driver's license. Job Concepts Function of Work: To inspect, investigate, and enforce the application of laws and regulations governing the transportation industry and state public utilities. Level of Work: Entry. Supervision Received: Direct from PSC Transportation Assistant Administrator, PSC Consumer Specialist, or other higher level administrative official. Supervision Exercised: None. Location of Work: Louisiana Public Service Commission. Job Distinctions: Differs from PSC Enforcement Agent 2 by the absence of journeyman level duties. Examples of Work UTILITIES: Under supervision, investigates customer complaints involving regulated utility services including gas, water, electric, sewerage, telecommunication, commercial mobile radio, and pay phone providers. Under supervision, inspects public utility facilities and services regulated by the Commission. Operates monitoring equipment and/or witnesses their operation in order to test water and gas pressure, meter accuracy, water quality, and electrical usage of various utility companies. Assists co-workers on special assignments and projects involving public utilities regulated by the Public Service Commission. Establishes and maintains good working relationships with consumers, officials of utility companies, other agency officials, and the general public. Visits utility customers in their homes to discuss complaints reported by the customer. Works under supervision with customer and utility companies until an agreement can be reached to resolve complaints. Attends training programs for familiarization with rules, regulations and laws governing the regulation of public utilities. Prepares written reports on investigations and submits findings and recommendations to supervisor. MOTOR CARRIER: Under supervision, patrols assigned area to detect illegal for-hire transportation being performed, stops suspected violators, checks for appropriate license and certification, checks for bills of lading to determine if commodity is exempt, regulated, or private, inspects vehicles and contents being transported and compares against the bills of lading, and inspects invoices or other evidence for ownership or of transportation for compensation. Inspects motor carriers at weigh scales and determines if carriers are in compliance with laws, rules, and regulations governing the transportation industry under close supervision. Under general supervision, prepares citations by issuance of violation tickets with proper legal references. Advises drivers of their rights, and in cases of possible violations, checks with central office to check the carriers records. Holds violators in custody while appearance bond and fees are being posted. Impounds books, papers, bills of lading, waybills and invoices which would indicate that the transportation performed is in violation of the law and regulations of the Commission. Inspects interstate vehicles for registration and for uniform cab cards for FHWA/ICC carriers or private and exempt carriers. Conducts road checks and/or investigations in conjunction with the Federal Highway Administration, State Police and other law enforcement agencies. Under close supervision, investigates motor carriers to ensure that they are operating within the scope of authority, extracts sample bills to verify that the carrier is charging rates contained in appropriate tariffs, and investigates to further ensure that all vehicles have been properly registered. Testifies in court or before the Public Service Commission Hearing(s) on violation citations and/or investigations conducted. Prepares reports on violations issued and sends to administrative officer along with monies collected. Under close supervision, operates PSC satellite office at the Louisiana Truck Center. Processes applications for registration under the Single State Registration Program. Collects single state fees, balances and prepares deposits of fees collected daily. Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity tomake a differencethrough public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career. As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program: Insurance Coverage More information can be found at https://info.groupbenefits.org/ Parental Leave– Up to six weeks paid parental leave More information can be found athttps://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx Holidays and Leave – State employees receive the following paid holidays each year: + New Year's Day + Martin Luther King, Jr. Day, + Mardi Gras, + Good Friday, + Memorial Day, + Independence Day, + Labor Day, + Veteran's Day, + Thanksgiving Day and Christmas Day. ***** Additional holidays may be proclaimed by the Governor State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase. Retirement – State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to): + Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video (https://lasersonline.org/wp-content/uploads/2016/07/Your\_Retirement\_System.mp4) to give you more detailed information about their system + Teacher's Retirement System of Louisiana (www.trsl.org), + Louisiana School Employees Retirement System (www.lsers.net), among others 01 CE: Rate your ability to communicate effectively based on our definition: The ability to relay information correctly and appropriately to connect people and ideas. + 1= I have no experience and/or am uncomfortable communicating effectively + 2= I have limited experience or require assistance to communicate effectively + 3= I can communicate effectively + 4= I can communicate effectively and help others improve their communication 02 CE: Explain your rating by providing specific and relevant examples in the box below. 03 DIn: Rate your ability to demonstrate initiative based on our definition: The ability to assess information and take action independently to help the organization achieve its goals. + 1= I have no experience and/or am uncomfortable demonstrating initiative + 2= I have limited experience or require assistance to demonstrate initiative + 3= I can demonstrate initiative + 4= I can and help others improve their ability to demonstrate initiative 04 DIn: Explain your rating by providing specific and relevant examples in the box below. 05 FC: Rate your ability to focus on customers based on our definition: The ability to serve the needs of those who support and/or rely on the services provided. + 1= I have no experience and/or am uncomfortable focusing on customers + 2= I have limited experience or require assistance to focus on customers + 3= I can focus on customers + 4= I can focus on customers and help others improve their ability to focus on customers 06 FC: Explain your rating by providing specific and relevant examples in the box below. Required Question Employer State of Louisiana Address For agency contact information, please refer to the supplemental information above. Louisiana State Civil Service, Louisiana, 70802 Phone (866) 783-5462 Website http://agency.governmentjobs.com/louisiana/default.cfm Apply Please verify your email addressVerify Email