Our Client, a Medical Research company, is looking for a PSC Greeter for their Naples, FL location. Responsibilities: + Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. + May provide support at several locations. + Could also be cross trained as PSR I to help with some overflow in high volume times + Greet customers appropriately. + Treat all customers in a courteous manner. + Assists patients with kiosk sign-in and ensures accuracy of same. + Contacts clients to obtain patient orders. + Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual). + Performs basic clerical duties, i.e., filing, faxing, preparing mail, some data entry. + Demonstrates organizational commitment and values of Client. + Adheres to departmental and company policies. + Reports on time to work, following attendance guidelines. + Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement. Requirements: + Required Work Experience: One year customer service experience + Preferred Work Experience: Keyboard/data entry and PC experience + Knowledge: Medical Terminology helpful, not required + Education: High School Diploma or Equivalent Required Physical and Mental Requirements: + Prolonged standing/sitting + Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time. + Vision - requires constant mental visual attention to details. + Walking + Balancing Bending/Kneeling + Pushing/Pulling Why Should You Apply? + Health Benefits + Referral Program + Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.