Customer Experience Associate – General:
Job Description
As a Customer Experience Associate at the Exchange, you will be a part of an award winning team. We are committed to hiring our military members and their families, along with anyone that wants to give back to those that serve. We offer various retail opportunities- from front end cashiers or working in our various departments, to our Express and Class 6 stores. And by joining us, you’ll be a part of something great- we give back 2/3rd of our earnings annually to the military community. We also offer flexible scheduling, a great benefits package, training, and career advancement and development. So what can you expect as a Customer Experience Associate at the Exchange?Greet every customer with eye contact and smile in your authentic wayAcknowledge every waiting customer as soon as they arrive to your lane to let them know you’ll be right with themComplete transactions accurately and efficiently while engaging customers in appropriate conversationHelp customers by following the proper procedure for bagging merchandise and moving large or heavy itemsWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you!
Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsAble to lift 20 poundsAdditional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersCash handling experience preferredExcellent communication skillsBasic computer skillsRetail experience preferred