***MUST BE 21 TO SELL ALCOHOL AND TOBACCO***
Summary of Responsibilities
RESPONSIBLE FOR MULTIPLE SELF-CHECKOUT REGISTERS WHILE DRIVING OUTSTANDING CUSTOMER EXPERIENCE THROUGH
PROACTIVE AND CUSTOMER FOCUSED ACTIONS AND EXCEPTIONAL SERVICE. MAY ASSIST WITH REGULAR CHECKOUT STATIONS AS
NEEDED.
Performance Standard Agreement
Main Job Task Standard Used to Measure Performance
• ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE BRANDED
CREDIT CARD, EXCHANGE PROTECTION PLAN AND OTHER CORPORATE
PROGRAMS TO CUSTOMERS TO DRIVE SALES GROWTH AND INCREASE
CUSTOMER BRAND LOYALTY.
• BENEFITS OF USING EXCHANGE CORPORATE
PROGRAMS
• ASSISTS WITH AND/OR OPERATES A CASH REGISTER, SELF-CHECKOUT
CASH REGISTER, OR OTHER SALES RELATED EQUIPMENT TO ENTER NEW
ACCOUNTS, CONDUCT SALES, REFUNDS, OR SIMILAR TRANSACTIONS
(E.G., VOIDS, PRICE OVERRIDES, AND KNOWLEDGE OF ERROR CODES).
VERIFIES AND ACCEPTS MULTIPLE TENDERS FOR PAYMENT AND MAKES
CHANGE WITH ACCURACY AND ZERO VARIANCE TOLERANCE. MAY
TROUBLESHOOT BASIC ISSUES AS NEEDED.
• ACCURATE OPERATION OF CASH REGISTERS
• ASSURES COMPLIANCE WITH FIRE, SAFETY, SANITATION AND SECURITY
REGULATIONS, AS WELL AS ENSURING THE SECURITY OF FIXED ASSETS,
CASH AND INVENTORY. PRACTICES LOSS PREVENTION PROCEDURES
AND ALERTS SECURITY AND MANAGEMENT OF POTENTIAL PROBLEMS
THAT MAY INVOLVE FRAUD, WASTE AND ABUSE.
• FOLLOWS EXCHANGE LOSS PREVENTION
PROCEDURES
• PERFORMS OTHER DUTIES AS ASSIGNED. • EXCHANGE CUSTOMER SERVICE TRAINING
STANDARDS
• PROVIDES HIGH LEVEL OF CUSTOMER SATISFACTION THROUGH
EXCELLENT SERVICE. GREETS EACH CUSTOMER UPON CONTACT
AND/OR LINE OF SIGHT, ASSESSES THEIR NEEDS, SUGGESTS
ALTERNATIVE OPTIONS AND PROVIDES RESOLUTION. KEEPS THEIR
NEEDS FOREMOST AND CREATES A WELCOMING ENVIRONMENT,
ACTIVELY ENGAGES AND BUILDS TRUST RELATIONSHIP WITH THE
CUSTOMER IN ORDER TO DELIVER A PERSONALIZED SHOPPING
EXPERIENCE. MAY ASSIST CUSTOMERS WITH PRODUCT SELECTION.
• COMPLETES PRODUCT
CERTIFICATION/TRAINING. USES PLAN-O-GRAMS,
SOFTLINES AND HARDLINES GUIDANCE
• REPORTS COMPLAINTS, SHRINK ISSUES, AND PROBLEMS WITH
PRODUCTS, SERVICES, AND WORK AREAS.
• FOLLOWS STORE OPERATIONS PROCEDURES.
Qualification Requirements
COMPLETION OF HIGH SCHOOL OR THE EQUIVALENT, RETAIL EXPERIENCE, DEMONSTRATED WILLINGNESS AND POTENTIAL FOR
ADDITIONAL RESPONSIBILITY.