About Us:

At AgeCare, our mission is to empower residents to live their lives to the fullest by prioritizing their health and well-being. We firmly believe that we are working in our residents' homes, and we dedicate ourselves to providing a comfortable and person-centered environment. Working in long-term care is more than just a job; it is a calling for many of us.

The Opportunity:

The PSW Coordinator reports to the Director of Care and works collaboratively with the senior management team to plan, organize, direct and coordinate resident personal care services within approved policies and procedures; to promote and support PSWs to provide the best care possible in accordance with AgeCare’s mission and values.

Value Based Work

All positions must work demonstrating AgeCare’s values of Trust, Respect, Quality and Teamwork. AgeCare is committed to providing a respectful environment, and we believe that when we work together and live our values, we honour our rights and responsibilities.

Day to day Responsibilities:

Assumes full responsibility for the general day to day operations of the Personal Support workers (PSWs)Participates in the hiring, orientation, evaluation and corrective action of PSWsMonitors the care and services provided to residents through direct supervision and formal and information audits, on all shiftsPromote improved practices through mentorship, coaching and educationEnsures a high focus on quality within the home as a member of CQI committee, assists mandatory program leads with quality initiativesLeader in person-centred philosophy, Imagine initiatives and restorative care approachesEnsures all PSWs mandatory annual education completionAs a Lift Champion, responsible for leading the Lift & Transfer Program ensuring training and competencies of employees and studentsAssists the Nursing Team in development and evaluation of personal care programsLead monthly PSW & Imagine meetingsAttends resident care conferences as requiredLaison with local schools and instructors for student placementLead and coordinate the Student Placement Program for the home which includes coordination of preceptors, orientation and onboarding, regular touchpoints with students and preceptors and evaluation of placementsPerform audits as per schedule, analyze results and report analysis at monthly quality MeetingsAssist in development and implementing corrective action plansPromotes and respects the Resident Bill of RightsEffectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.Responds to resident or family member concerns and ensures appropriate action is taken via the Director of Care’s direction.Actively promotes, supports and assists in customer service programs. Acts as a role model and promotes collaboration and coordination of the interdisciplinary team.Responsible for brief and nursing supply distribution as directed by supervisorProvide personal care as required to meet the care needs of residents.

PSW Coordinator Job Description

Understands and follows all health and safety policies and procedures.

Qualifications, Education and Experience:

Graduate of Personal Support Worker (PSW) Certificate/Diploma Program that meets the standards outlined in the Fixing Long Term Care Homes ActMust have worked as a Personal Support Worker in Long Term CareKnowledge of procedures and techniques involved in administering simple treatments and related bedside care to residents.Behavioural Support Ontario (BSO) certification and Imagine training is considered an asset.Strong computer literacy and typing skills, familiarity with programs such as Word, Excel, PCC, PPOC, Workday, UKG, Outlook is an asset.Must understand the basics of good sanitation and clean techniques, Knowledgeable with respect to the needs of geriatric residents.Must be mature with effective communication (both written and verbal) and interpersonal skills.

Skills, Knowledge and Abilities

Demonstrated commitment to quality care and servicesDemonstrated problem solving and conflict resolution skillsPositive attitude and acts as a role model (leading by example)Values ongoing learning and growth in the fieldAble to provide constructive feedback and guidanceAbility to self-reflect, has good self-awarenessEnsure equipment is maintained in good working order

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!