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Exemption Status:

Non-Exempt

Schedule Details:

Monday through Friday

Scheduled Hours:

to be discussed upon interview

Shift:

1 - Day Shift, 8 Hours (United States of America)

Hours:

40

Cost Center:

34000 - 1941 Neuropsychology

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1.  Under the supervision of the lead coordinator conducts telephone screenings according to established program policies and procedures.  Accepts telephone, fax and email referrals from PCP offices, other agencies, etc.  
2.  Responsible for patient intake process including, but not limited to registration functions, insurance verifications, co-payment process, and scheduling.  
3.  Assists lead coordinator with development and maintenance of patient master schedules.
4.  Gathers necessary medical record and medication information as appropriate and forwards to appropriate clinician.
5.  Makes appropriate referrals to community agencies according to established guidelines.
6.  Maintains case file documentation both in electronic and paper format documents and numbers each case in department electronic database.
7.  Maintains project database, run period reports from database as requested.  
8.  Maintains and updates database for intakes and scheduling.
9.  Provides weekly or as needed statistical reports to program director.
10. Maintains and updates educational material, brochures, booklets and patient handouts.
11. Maintains and distributes psychiatrist on call calendar.
12. Mails packets of patient education material packets to families, care givers, etc.
13. Performs administrative functions for program including copying, faxing, mailing writing letters, editing department printed material, flyers and orders program supplies
14. Covers phones and general duties for the consultation project as required.
15. Organizes and schedules staff and educational meetings.
16. Assist in development and maintenance of program’s policy and procedures including any materials that may be used.
17. Ensures highest level of customer service and satisfaction.

Standard Staffing Level Responsibilities:  

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. High school diploma or equivalent with additional specialized courses required.
Preferred:
1. Associates Degree, in Psychology or Human Services desired. 

Experience/Skills:

Required:
1. Minimum of three years of related work experience.
2. Knowledge of medical terminology, health and wellness and healthcare office experience required. 
3. Ability to work independently while prioritizing workload.  Excellent verbal and written communication skills required.  Strong attention to detail and ability to maintain confidentiality.  
Preferred:
1. Demonstrated expertise utilizing various software applications, including Microsoft Office applications, word processing, spreadsheet, presentation graphics, and database utilization preferred. 
2. Medical system software, IDX, Allscripts, and insurance verification software strongly preferred. 

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.