We are seeking a dedicated and detail-oriented individual to join our team as Patient Access Services Lead / Financial Counselor. This role is responsible for managing the daily operations of Patient Access services, including cash functions, upfront collections, POS (point-of-service) collections, and financial counseling. The ideal candidate will demonstrate a commitment to delivering quality service and ensuring operational efficiency in collaboration with the Manager of Patient Access. Key Responsibilities + Oversee daily operations of Patient Access services, ensuring accurate and timely processing of patient registrations. + Conduct professional patient interviews to gather demographic, financial, and biographical information. + Supervise cash handling, upfront collections, and POS collections processes. + Provide financial counseling and support to patients as needed. + Work closely with the Manager of Patient Access to ensure departmental effectiveness. + Ensure service excellence through all patient and staff interactions. Education Requirements + High school diploma or equivalent (GED) is required. Licensure/Certification + If assigned to Whitley or Warsaw locations, CPR certification must be obtained within 30 days of hire. Experience Requirements + Minimum of two years of clerical experience, including proficiency in Microsoft Windows. + At least two years of customer service experience is required. Other Qualifications + Strong verbal and written communication skills. + Completion of the required Patient Access Services training class with a passing score of 90% or higher. + Demonstrated proficiency in general computer skills and applications. + Ability to multitask, work independently, and apply critical thinking skills effectively. Additional Notes + Addendums are required for specific roles, including Nurse Leader, Registry RN, Registered Nurse, Advanced Registered Nurse, and Expert Registered Nurse. These can be viewed on Parkview’s intranet job description page. Join our team and contribute to delivering exceptional service and quality performance in patient access!