Work where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkPosition SummaryPatient Access Services PAS Registrars are the patientrsquos first point of contact for seeking service at HHC facilities This position is accountable for meeting and greeting visitorpatient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriersThere are three PAS Registrar levels defined that align with years of relative experience applicable knowledge and proficiency scope Financial responsibilities include obtaining patient personal information via registrationadmissions verification and collection of co payments providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making analyzing insurance eligibility analyzing payer conflicts and ensuring authorization is on file PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards Patient Access is committed to anticipating the needs of patients and exceeding patient expectations as well as preparing patient charts meeting daily weekly and monthly productivity standards in addition to directing visitors and other receptionist duties This position is an entry level position that requires minimal healthcare experience however is customer service focused This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processPosition ResponsibilitiesExhibits excellent communication and customer service skills at all timesGreets patients and visitors in a professional prompt courteous and helpful manner as soon as possible whether in person or via phoneProblem solving skillsDemonstrate patience and understandingServe as firstinitial point of contact for incoming calls related to patientrsquos privacy and services Documentation of individualized visit with patient at time of service Ability to communicate clearly calmly and diplomatically with customers co workers and visitorsUtilize listening and comprehensive skillsDevelop organizational skills flexibility and time management skills and practices to accomplish daily taskingAssesses analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situationsPractices sound decision making as it relates to patient privacy and safety standardsInteract with patients caregivers family members to serve as the intermediaryAssesses the need to correspond with the patientrsquos with health care representative or conservator to complete the registration process Patient Registration Obtains vital demographic and insurance information necessary to verify a patientrsquos identity accuracy of the ADT system the patientrsquos treatment plan and reimbursement Utilizes patient identifiers to correctly select patient medical record obtain accurate demographic and financial dataProvide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams Utilizes various on line eligibility products andor calling payor or patient for accurate billing information Assesses the need to refer self pay patients to Financial Counselor Verifies and collects patient financial liability due at time of service to increase financial stability for the organizationScan all medical record documents insurance cards and patient identification into ADT system according to established proceduresSecures signatures and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessaryFollows all CMS DPH State and Federal guidelines for compliance with appropriate billing and payment regulations Utilizes interpreter services as needed to perform registration dutiesInitiates patient and non patient rapid response to alert appropriate clinical teamsProvides input on action plans to mitigate patient identification errorsNotifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory formsMeets productivity standards on a daily weekly and monthly basisReceptive to feedback on quality and productivity standardsTraining and DevelopmentContinuous education on identifying critical symptoms such as stroke heart attack suicidal homicidal and any other life threatening conditions on arrival Completes HealthStream learnings as requiredComplete initial months of training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processDevelop proficiencies in other areas of registration in order to provide additional support and coverageAdheres to registration downtime proceduresCreates downtime labels and wristbands using Microsoft wordPhotocopies insurance cards and patient photo IDrsquosHandwrites pre made downtime charts Inputs all downtime charts into computer accurately efficiently and as soon as possiblePerforms other duties as directed and or requiredPerform other duties as directedrequired within the department and at an organizational levelRegularly assistssupports coworkers in every aspect of their dutiesPAS Registrar LevelsPAS Registrar Level IExhibits excellent customer service skills at all times Utilizes various on line eligibility products andor calling payor or patient for accurate billing informationContinuously improves own performance through HealthStream training coaching assesses and responds to feedback provided through the quality monitoring tool and productivity reportingMeets performance standards and metric goalsFollows up on registrations with a high level of accuracy through the usage of work queues Knowledge and understanding of coordination of benefitsAttention to detail multi tasking and adaptive to changeSelf motivation high energy tenacityMeets performance standards and metric goalsWork where every moment mattersEvery day over Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare networkPosition SummaryPatient Access Services PAS Registrars are the patientrsquos first point of contact for seeking service at HHC facilities This position is accountable for meeting and greeting visitorpatient needs by assessing and communicating points of intervention including providing interpretation for patients experiencing language barriersThere are three PAS Registrar levels defined that align with years of relative experience applicable knowledge and proficiency scope Financial responsibilities include obtaining patient personal information via registrationadmissions verification and collection of co payments providing deductibles and estimate prices for procedures and ensuring proper payment for services rendered including third party payers PAS Registrars ensures department and hospital financial goals are achieved through demonstrating critical decision making analyzing insurance eligibility analyzing payer conflicts and ensuring authorization is on file PAS Registrars are responsible for practicing sound decision making as it relates to patient privacy and safety standards Patient Access is committed to anticipating the needs of patients and exceeding patient expectations as well as preparing patient charts meeting daily weekly and monthly productivity standards in addition to directing visitors and other receptionist duties This position is an entry level position that requires minimal healthcare experience however is customer service focused This job level requires comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processPosition ResponsibilitiesExhibits excellent communication and customer service skills at all timesGreets patients and visitors in a professional prompt courteous and helpful manner as soon as possible whether in person or via phoneProblem solving skillsDemonstrate patience and understandingServe as firstinitial point of contact for incoming calls related to patientrsquos privacy and services Documentation of individualized visit with patient at time of service Ability to communicate clearly calmly and diplomatically with customers co workers and visitorsUtilize listening and comprehensive skillsDevelop organizational skills flexibility and time management skills and practices to accomplish daily taskingAssesses analyzes and effectively uses decision making skills to resolve customer complaints and deescalate confrontational situationsPractices sound decision making as it relates to patient privacy and safety standardsInteract with patients caregivers family members to serve as the intermediaryAssesses the need to correspond with the patientrsquos with health care representative or conservator to complete the registration process Patient Registration Obtains vital demographic and insurance information necessary to verify a patientrsquos identity accuracy of the ADT system the patientrsquos treatment plan and reimbursement Utilizes patient identifiers to correctly select patient medical record obtain accurate demographic and financial dataProvide safe and accurate documentation to start the patient encounter for clinical and revenue cycle teams Utilizes various on line eligibility products andor calling payor or patient for accurate billing information Assesses the need to refer self pay patients to Financial Counselor Verifies and collects patient financial liability due at time of service to increase financial stability for the organizationScan all medical record documents insurance cards and patient identification into ADT system according to established proceduresSecures signatures and appropriately witnesses all consent to treat compliance documents and disclosures as deemed necessaryFollows all CMS DPH State and Federal guidelines for compliance with appropriate billing and payment regulations Utilizes interpreter services as needed to perform registration dutiesInitiates patient and non patient rapid response to alert appropriate clinical teamsProvides input on action plans to mitigate patient identification errorsNotifies all Conservators to obtain consent for treatment and reviews all demographic and regulatory formsMeets productivity standards on a daily weekly and monthly basisReceptive to feedback on quality and productivity standardsTraining and DevelopmentContinuous education on identifying critical symptoms such as stroke heart attack suicidal homicidal and any other life threatening conditions on arrival Completes HealthStream learnings as requiredComplete initial months of training for comprehension of essential job responsibilities and continuous training to remain proficient with front end enhancements to the registration processDevelop proficiencies in other areas of registration in order to provide additional support and coverageAdheres to registration downtime proceduresCreates downtime labels and wristbands using Microsoft wordPhotocopies insurance cards and patient photo IDrsquosHandwrites pre made downtime charts Inputs all downtime charts into computer accurately efficiently and as soon as possiblePerforms other duties as directed and or requiredPerform other duties as directedrequired within the department and at an organizational levelRegularly assistssupports coworkers in every aspect of their dutiesPAS Registrar LevelsPAS Registrar Level IExhibits excellent customer service skills at all times Utilizes various on line eligibility products andor calling payor or patient for accurate billing informationContinuously improves own performance through HealthStream training coaching assesses and responds to feedback provided through the quality monitoring tool and productivity reportingMeets performance standards and metric goalsFollows up on registrations with a high level of accuracy through the usage of work queues Knowledge and understanding of coordination of benefitsAttention to detail multi tasking and adaptive to changeSelf motivation high energy tenacityMeets performance standards and metric goalsRequirements and SpecificationsEducation High School DiplomaGED equivalentExperience monthsLanguage Skills Minimum Excellent verbal and written communication skillsPreferred Excellent verbal and written communication skillsMultilingual desiredKnowledge Skills and Ability RequirementsExcellent customer service skillsKnowledge and understanding of insurance terminology and benefit processingAttention to detail multi tasking analytical skills and adaptive to changeStrong complex problem solving skills and the ability to make decisions under supervisionExcellent organizational skills flexibility and ability to switch tasks frequentlySelf motivated high energy tenacityWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentRequirements and SpecificationsEducation High School DiplomaGED equivalentExperience monthsLanguage Skills Minimum Excellent verbal and written communication skillsPreferred Excellent verbal and written communication skillsMultilingual desiredKnowledge Skills and Ability RequirementsExcellent customer service skillsKnowledge and understanding of insurance terminology and benefit processingAttention to detail multi tasking analytical skills and adaptive to changeStrong complex problem solving skills and the ability to make decisions under supervisionExcellent organizational skills flexibility and ability to switch tasks frequentlySelf motivated high energy tenacityWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment