(PT) Call Center Associate Print (https://www.governmentjobs.com/careers/atlanticcape/jobs/newprint/4816224) Apply  (PT) Call Center Associate Salary $18.00 Hourly Location Mays Landing Campus, NJ Job Type Part-Time Job Number 202200309 Division Student Affairs and Enrollment Management Department Admissions/Enrollment and Recruitment Opening Date 02/03/2025 Closing Date 2/17/2025 11:59 PM Eastern + Description + Benefits Description Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs. Examples of Duties + Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests + Serves potential and current students with the enrollment process by providing text messaging, email, and phone support + Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems + Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc) + Assists students in scheduling virtual academic advising appointments if requested. + Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded + Responds to requests and refers students to institutional resources + Provides support in scanning and linking of all incoming student records + Assists with arrangements for outreaching and Recruitment to attend internal/external events + Assists with the preparation, setup, and coordination of events + Performs general office duties + Provides support as needed with logging unofficial transcript + Performs related duties as assigned. Typical Qualifications Education: + High School Diploma or GED + Associate’s Degree Preferred Experience: + 2 years of customer service experience Competencies and Skills: + Superb customer service skills + Computer skills to include Microsoft Office products + Ability to work independently and make sound decisions + Excellent ability to communicate written and oral form + Strong interpersonal, organizational and communication skills Supplemental Information Terms of Employment: + This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location. Paid sick leave in accordance with NJ Sick Leave Law Defined Contribution Retirement Program (DCRP) (https://www.nj.gov/treasury/pensions/pension-active-dcrp.shtml) Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension (https://www.nj.gov/treasury/pensions/pension-active-dcrp.shtml) . Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement. Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary. Employer Atlantic Cape Community College Address 5100 Black Horse Pike Mays Landing, New Jersey, 08330 Phone 6093436810 6094429801 Website http://www.atlanticcape.edu/ Apply Please verify your email address Verify Email