SUMMARY

The Key Holder's responsibility first and foremost is to deliver a premium customer experience by inspiring creativity within our customers and making JOANN their happy place! All Team Members drive sales through advanced product knowledge, innovative merchandising, and cutting counter accuracy. The Key Holder will also assist the Store Management team with leading the store team members by observing/coaching individuals as well as performing operational duties that include but are not limited to opening/closing, ensuring store compliance, and finding creative ways to drive the business. The Key Holder will also embody characteristics and perform duties of Brand Ambassador, Operational Excellence, Business Acumen, and Inspirational Leader.

BRAND AMBASSADOR AND CUSTOMER SERVICE

Greets every JOANN customer and uses the F.A.S.T. service model to meet the customer's needsAsks open-ended questions to learn about customers' project needs and escorts them to the desired product's locationEngages in friendly conversation with customers about their projects while serving them at the cutting counter, cash register, and sales floor

OPERATIONAL EXCELLENCE

Processes customer transactions at the cutting counter and cash register in an efficient and friendly manner with professionalism and precisionStocks shelves accurately according to planogram while maintaining a high level of productivity and close attention to detailMaintains high standards throughout the sales floor by cleaning and recovering shelves, putting away returns, and cleaning up any spills/messes with a sense of urgency

BUSINESS ACUMEN

Invites customers to participate in store activities such as Education Classes, Custom Framing, and any other eventsProactively drives sales through product knowledge, active selling techniques, suggesting services, and building strong customer relationships to the JOANN brandAssists leadership in minimizing shrink in the store by ensuring policy and procedure compliance including, but not limited to, cutting counter accuracy, remnants, damages, and inventory managementWorks with store management to identify opportunities to drive the business and increase sales/profit

INSPIRATIONAL LEADER

Works closely with Store Management to identify key tasks and assists in delegating them to Team MembersFollows up to ensure tasks are completed well and in a timely mannerMay act as MOD to open/close store when no member of store management is presentCollaborates with other Team Members or store management on projects in a professional manner

QUALIFICATIONS

Must be 18 years or older and have a high school diploma or equivalent1+ years of supervisory experience in a customer centric environmentAvailable to work a flexible schedule, including days, evenings, weekends and holidays

PHYSICAL REQUIREMENTS

Stand during an entire shift (other than normal break time)Continuously walk around all areas of the store throughout shiftRead written instructions, reports, and other information on paper and computer screensOrally communicate with customers and other team members on consistent basis throughout their shiftInput data on computer keyboard and handheld unitsUse 2-way radios (hear incoming messages and provide verbal response)Push/pull merchandise with appropriate equipment (carts, bins, etc.) to and from backroom and sales floorLift, place, and arrange items on shelves and racksBend down and reach above headClimb and descend ladderIndividually lift up to 49 pounds, and group lift up to 97 pounds (under 2lbs on a constant basis, 10lbs on a frequent basis, 10-49lbs on an occasional basis, and 50-97lbs group lifts on an infrequent basis)

This position will be located at:

555 W Roosevelt Rd Chicago, IL 60607

Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:

Medical, Dental and Vision benefit plans Company-paid basic, Optional, and Dependent life insurance Long-term disability and Company-paid Short-term disability Paid Time Off and Sick Time Tuition Reimbursement Team Member Discount

For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/

JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.