Refer to departmental "Scope of Service" and "Provision of Care" plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
Provide personalized care and service by consistently demonstrating our I CARE values:INTEGRITY: We are honest and ethical in all we say and do.COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.ACCOUNTABILITY: We hold ourselves accountable for all our actions.RESPECT: We treat every individual as a person of worth, dignity, and value.EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.Practices the Caring and Serving ModelDelivers personalized service using HM Service StandardsProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)Intentionally collaborates with other healthcare professionals involved in patients/customers or employees' experiential journeys to ensure strong communication, ease of access to information, and a seamless experience.Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given jobDisplays cultural humility, diversity, equity and inclusion principlesActively supports the organization's vision, fulfills the mission and abides by the I CARE values Responsibilities PEOPLE ESSENTIAL FUNCTIONS
Interacts with patients, staff and other departments in a caring and courteous manner. Collaborates with all members of the interprofessional care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Functions as a team member, responding willingly and positively to colleagues' needs for assistance and partnership. Promotes a positive work environment with the interprofessional care team. Problem-solves, assists other techs. Contributes towards improvement of department score in employee satisfaction, i.e., peer-to-peer accountability.
SERVICE ESSENTIAL FUNCTIONS
Under supervision, assists with delegated treatment plan activities, i.e. patient mobility, assist patient in practicing exercises or functional activities, transport patients, equipment inspection and maintenance, supply procurement, and variety of basic office functions. Assists and provides information related to re-enforcing safety awareness and home exercise program for patients.Prepares work areas and equipment such as but not limited to: cleaning/disinfecting, gathering equipment, materials, and supplies to the appropriate work areas.Contributes towards improving department score for patient satisfaction.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Collaborates and communicates with the healthcare team patient's response to delegated activities. Gathers patient information prior to assign patient's treatment session.Identifies opportunities for process improvement providing recommendations impacting quality and safety targets, through peer-to-peer accountability, reporting near misses, and collaborating with the interprofessional team. Contributes to meeting department and hospital targets for quality and safety.
FINANCE ESSENTIAL FUNCTIONS
Uses resources efficiently to maximize utilization of time and equipment. Meets labor productivity standards, by effectively managing established daily responsibilities and assignments.Assists on gathering data for quality improvement projects, daily charge reconciliation for productivity and inventory of supplies in the department. May, if requested, maintain accurate and complete documentation of patient care procedures performed.Self-motivated to independently manage time effectively, minimizing incidental overtime, and prioritize tasks for self.
GROWTH/INNOVATION ESSENTIAL FUNCTIONSParticipates in department projects and hospital committees.Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Fosters a positive and constructive patient care environment by engaging co-workers in learning opportunities that are valuable and in alignment with department objectives.Offers innovative solutions through participation in performance improvement projects and department shared governance activities. Completes and updates My Development plan on an on-going basis, including the development of advanced skills.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. Qualifications EDUCATION
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
WORK EXPERIENCE
Experience in a healthcare setting highly preferred License/Certification LICENSES AND CERTIFICATIONS - REQUIRED
BLS - Basic Life Support (AHA) KSA/ Supplemental Data KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluationsSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or securityAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principlesExhibits strong interpersonal, teamwork and leadership skills with all levels of the healthcare team and assures delivery of excellent customer service to all patients, visitors, physicians, and co-workersPossesses proficient computer knowledge; operates multiple computer systems and standard Rehabilitation equipmentDemonstrates professional and technical competence in the following of treatment plans.Adapts to multiple ongoing priorities with minimal supervision including but not limited to organizing workflows and actively participating in problem-solvingAbility to provide a supportive and engaging environment that enhances the quality of life for patients
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform NoScrubs YesBusiness professional NoOther (department approved) Yes
ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
**Travel specifications may vary by department**
May require travel within the Houston Metropolitan area NoMay require travel outside Houston Metropolitan area No Company Profile
Houston Methodist Willowbrook Hospital opened in December 2000 to serve the comprehensive health care needs of the growing community in Northwest Houston. The 310 bed hospital has 23 operating rooms, and more than 2,100 employees. Houston Methodist Willowbrook Hospital has been named a Magnet recognized health care facility by the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. Houston Methodist Willowbrook Hospital is Northwest Houston's regional leader in robotic minimally-invasive surgeries and specializes in cardiology and cardiovascular services, neurology, neurosurgery, orthopedics and sports medicine, and comprehensive cancer services. Houston Methodist Willowbrook Hospital has a Breast Care Center, Cancer Center, Imaging Center, Infusion Center, Sleep Center, Surgical Weight Loss Center and operates the largest Childbirth Center in the greater Northwest Houston area.
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Houston Methodist is an Equal Opportunity Employer.
Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested. Application FAQs
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