REPORTS TO:

Supervisor Environmental Services

ESSENTIAL FUNCTIONS:

Requires New Jersey Casino License. Consistently demonstrates superior customer service skills by displaying outlined service behaviors.  Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.  Creates an atmosphere of luck and celebrates guest’s wins. Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  Anticipates needs and provides fast, flawless service.  Checks for satisfaction and effectively resolves service breakdowns when they exist.  Promotes Total Rewards programs and card membership.  Provides a warm farewell and thanks guests for visiting.

Cleans ash urns. Vacuums carpet areas.  Dusts furniture and equipment.  Polishes furniture and bright areas.  Familiarizes self with the proper use of all cleaning equipment and chemicals.  Performs laundry/linen receipt and distribution duties in accordance with established policies and procedures.  A security escort is required should these persons perform these functions in a restricted casino area. 

EDUCATION/SKILLS/EXPERIENCE:

Open. Physically strong.  Experience not required.

DISCLAIMER: 

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments)."