Job Description Open to candidates who are permanent or those who will be successfully applying for the Open-Competitive PUBLIC HEALTH ADVISER, Exam No. 5116 or the PROMOTION TO PUBLIC HEALTH ADVISER, Exam No. 5541 within the filing period From: October 9, 2024, To: October 29, 2024. The Division of Disease Control's mission is to safeguard the health of New Yorkers through identification, surveillance, treatment, control, and prevention of infectious diseases, which is achieved through varied and interrelated endeavors of its seven Bureaus. The Bureau of Hepatitis, HIV, and Sexually Transmitted Infections' (BHHS) mission is to improve the lives of New Yorkers by ending transmission, illness, stigma, and inequities related to viral hepatitis, HIV, and sexually transmitted infections. BHHS accomplishes its mission through testing initiatives; prevention, care, and treatment programming; epidemiology and surveillance; training and technical assistance; community engagement; social marketing; policy advocacy; and racial equity and social justice initiatives. BHHS's over 500 staff members work across eight programs: Administration, HIV Care and Treatment, HIV Epidemiology, HIV Prevention, Policy and External Affairs, Racial Equity and Social Justice Initiatives, STI, and Viral Hepatitis. Reporting to the Quality Assurance (QA) Coordinator, you will learn and apply communicable disease control principles including interviewing, contact follow-up, medical record abstraction, and epidemiologic record systems maintenance. You will serve as call-line staff and serve as a back-up for the Contact Notification Assistance Program's (CNAP) line a crucial initial contact for the ACE Team, answering calls and taking demographic information from providers and the public, routing calls to appropriate ACE staff or other bureaus. You will create case assignments, update data on patient records and electronic databases. You will assist the QA Coordinator in analyses, assist Public Health Advisors in visits to clients, providers, laboratories, and hospitals, performing related work. You will fill a crucial role as a communicator to clients who speak Spanish or Haitian Creole. DUTIES WILL INCLUDE BUT NOT BE LIMITED TO: - Assist Public Health Advisors, Level 2 in conducting case investigations relating to HIV partner services and data to care. - Under the direction of Public Health Advisors, Level 2, conduct medical record abstractions. - Enter data and update information on patient record and electronic databases. - Assign cases based on calls or forms received from providers and after appropriate searches, speaking with QA Coordinator for staff member assignment or additional steps needed prior to assignment. - Answer calls and intake demographic information from providers and the public; routing calls to appropriate ACE staff or other bureaus. - Check call line and CNAP line voicemail, fax machine/secured fax folder at start of, and during day, record information, place paperwork in secure mailboxes, and notify appropriate staff. - Record information on cards, logbooks, forms, and other records. Maintain log of staff calling/emailing their start time and location, or absence. - Support data analysts, program leads, and QA team with tasks such as matching, transfer lists, and other edits for compiling and distributing of needed reports. - Maintain document filing system in accordance with supervisor's instructions. Ensure security of work cabinets and maintenance of cabinet logs and cabinet keys. - Serve in an activated role and reassigned to Surveillance/Epidemiology, Clinical Operations groups or other work as needed. PREFERRED SKILLS: - Good written and oral communication, organizational, and time management skills. - Fluency in English and either Spanish or French/Creole preferred. - NYS Driver's License highly desirable. Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at sahn1@health.nyc.gov or 347-396-6549. Qualifications 1. A baccalaureate degree from an accredited college, including or supplemented by twelve semester credits in health education, or in health, social or biological sciences; or 2. A baccalaureate degree from an accredited college, and six months of full-time satisfactory experience in a health promotion or disease intervention/prevention program, performing one or more of the following: interviewing, conducting field investigations, assessing health risks, making referrals, or collecting and analyzing epidemiological data; or 3. A four-year high school diploma or its educational equivalent, and four years of full-time satisfactory experience as described in "2" above; or 4. Education and/or experience equivalent to "1", "2" or "3" above. Undergraduate college credit can be substituted for experience on the basis of 30 semester credits from an accredited college for one year of full-time experience. However, all candidates must have a four-year high school diploma or its educational equivalent, and either twelve semester credits as described in "1" above or six months of experience as described in "2" above. Additional Requirements A. To be assigned to Assignment Level II, candidates must have, in addition to meeting the minimum qualification requirements listed above, at least one year of experience as a Public Health Adviser, Assignment Level I, or at least one additional year of experience as described in Qualification Requirement "2" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.