Public Safety Dispatch Supervisor Print Subscribe Class Title Public Safety Dispatch Supervisor Class Code 1131 Salary $78,811.20 - $110,905.60 Annually + Definition + Benefits Classification Description Summary Under general direction, supervises, assigns, reviews, and participates in the work of staff responsible for providing public safety dispatching services on an assigned shift; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to assigned area of responsibility. Essential Functions The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Plan, prioritize, assign, supervise, review and participate in the work of staff responsible for providing public safety dispatch services on an assigned shift. Establish schedules and methods for providing public safety dispatch services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly. Participate in the development and implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures; make recommendations for changes and improvements to existing standards and procedures. Participate in the selection of dispatch staff; provide or coordinate staff training; evaluate employee performance and work with employees to correct deficiencies; implement discipline procedures. Participate in the preparation and administration of the public safety dispatch program budget; submit budget recommendations; monitor expenditures. Perform the most technical and complex tasks of the work unit. Recommend and assist in the implementation of department goals and objectives. Perform the more technical and complex tasks of the work unit including coordinating, implementing and conducting public safety dispatch training programs; develop course materials and coordinate instructor assignments. Evaluate training program participants and assign participants to appropriate dispatch positions. Monitor dispatch and incoming calls to assure courteous, expeditious handling and good communication techniques; assist employees and the public in difficult situations as needed. Monitor dispatch employees who enter, update and retrieve information from teletype networks into computer aided dispatch console relating to wanted persons, stolen property, vehicle registration, stolen vehicles and various other information. Monitor dispatch employees who maintain contact with all public safety units on assignment; monitor status and location of field units; establish and maintain a daily log of all field calls and units dispatched. Conduct inquiries into complaints regarding dispatch employees on an assigned shift; may forward recommendations to higher level staff. Coordinate public safety dispatching activities with other departments and outside agencies. Represent the Department on various boards, commissions, and committees; testify in a courtroom setting regarding records and recordings. Maintain records concerning operations and programs; prepare reports on operations and activities. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of public safety dispatch; incorporate new developments as appropriate into programs. Perform related duties as required. Minimum Qualifications The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Knowledge of: Operations, services and activities of a public safety dispatch center including computer aided dispatch, TDD/TTY, 911 systems, radio equipment, and call processing protocols. Methods and techniques of computer aided dispatch and NCIC operations. Modern and complex principles and practices of providing public safety dispatch and emergency communication services. Principles and practices of effective customer service. Principles and procedures of record keeping. Principles of business letter writing and basic report preparation. English usage, spelling, grammar and punctuation. Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases. Principles of supervision, training and performance evaluation.Pertinent federal, state and local laws, codes and regulations. Ability to: Supervise, organize and review the work of lower level staff.Select, supervise, train and evaluate staff. Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility. Plan and organize work to meet changing priorities and deadlines. Work extended hours and various shifts including evenings, weekends and holidays. Schedule effective twenty-four hour dispatch center operations. Work under pressure, exercise good judgment and make sound decisions in emergency situations and with constant interruptions. Understand, use and manage emotions to support interactions with personnel, including but not limited to: stress reduction, effective communication, conflict management, overcoming challenges and expressing empathy or compassion. Perform the most complex public safety dispatching functions. Coordinate, implement and conduct public safety dispatch training programs. Operate radio transmitting equipment.Interpret and explain City policies and procedures. Prepare clear and concise reports.Work in a team based environment to achieve common goals. Coordinate multiple projects and complex tasks simultaneously. Meet the physical requirements to safely and effectively perform the assigned duties. Communicate clearly and concisely, both orally and in writing. Establish and maintain effective working relationships with those contacted in the course of work. Education and Experience Guidelines -Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Education/Training: Completion of a high school diploma or equivalent supplemented by specialized training in emergency service communications, public safety dispatch or a related field. Must complete department approved first line supervisor training within 6 months of hire date. Experience: Three years of increasingly responsible public safety dispatch experience including acting in charge responsibility and conducting training as a certified training operator. Supplemental Information PHYSICAL DEMANDS AND WORKING ENVIRONMENT The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed primarily in a dispatch center and office setting; exposure to unusual fatigue factors, irregular and unpredictable hours, and emergency or stressful situations. Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information. Other Requirements Local 39 Supervisory GS28 8/2019 JD 11/2018 Please use this Health and Welfare Benefit Link (http://www.reno.gov/government/departments/human-resources/benefits) to learn more about the City of Reno's great employee benefit plans and wellness programs. Subscribe Please verify your email address Verify Email