Work whereevery momentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network Charlotte Hungerford Hospital is a bed general acute care community hospital located in Torrington Connecticut that serves as a regional health care resource for the residents of Litchfield County and Northwest ConnecticutCHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient safe and comfortable patient environmentJob SummaryPublic Safety Dispatchers provide excellent customer service demeanor and critical thinking skills when managing phone calls and other requests from patients visitors and colleagues Follow established policies and procedures when routing calls using computer systems electronic or paper directories public address systems paging and building monitoring systems Coordinate security medical andor other safety responses for the organization using various radios access control systems cameras panic buttons alarm monitoring life safety systems among othersmiddot Dispatches the appropriate Public Safety resources during responses to security events emergencies or disasters Prioritizes incoming requests middot Utilizes all relevant tools resources communication equipment consoles and other technologymiddot React and perform under emergency situations exercise discretion and maintain confidentiality at all times in accordance with instructions and procedures middot Documents and records all essential information and data as required in any paper or electronic systemsmiddot Performs other duties as assigned Work whereevery momentmattersEvery day almost Hartford HealthCare colleagues come to work with one thing in common Pride in what we do knowing every moment matters here We invite you to become part of Connecticutrsquos most comprehensive healthcare network Charlotte Hungerford Hospital is a bed general acute care community hospital located in Torrington Connecticut that serves as a regional health care resource for the residents of Litchfield County and Northwest ConnecticutCHH offers personalized attention from an expert team of caregivers and physicians that utilize advanced technology and clinical partnerships in a convenient safe and comfortable patient environmentJob SummaryPublic Safety Dispatchers provide excellent customer service demeanor and critical thinking skills when managing phone calls and other requests from patients visitors and colleagues Follow established policies and procedures when routing calls using computer systems electronic or paper directories public address systems paging and building monitoring systems Coordinate security medical andor other safety responses for the organization using various radios access control systems cameras panic buttons alarm monitoring life safety systems among othersmiddot Dispatches the appropriate Public Safety resources during responses to security events emergencies or disasters Prioritizes incoming requests middot Utilizes all relevant tools resources communication equipment consoles and other technologymiddot React and perform under emergency situations exercise discretion and maintain confidentiality at all times in accordance with instructions and procedures middot Documents and records all essential information and data as required in any paper or electronic systemsmiddot Performs other duties as assigned middot High School Diploma or equivalent requiredmiddot One year of relevant experience in public safety emergency medical services fire dispatching required Related volunteer or degree programs may be substituted for experience middot Valid driverrsquos license requiredmiddot Ability to read write speak and understand English requiredmiddot Two years of relevant experience preferredmiddot year Public Service DispatcherCall Center or Public Dispatch experience preferredmiddot Multilingual preferredmiddot Excellent customer service and interpersonal skills necessary to communicate with the HHC Community including callers patients visitors colleagues physicians and othersmiddot Remain calm and organized under stressful and rapidly changing work conditions Requires the ability to take appropriate action in response to changes circumstances and problemsmiddot Demonstrated knowledge of the principles and practice of healthcare emergency management safety security and public safetymiddot Capability to independently analyze and solve a variety of difficult situations problem events emergencies middot Skills in computers general technology and electronic public safety and emergency management tools resources and equipment middot Ability to work flexible hours including evenings and weekends during security events emergency or disastersWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your momentmiddot High School Diploma or equivalent requiredmiddot One year of relevant experience in public safety emergency medical services fire dispatching required Related volunteer or degree programs may be substituted for experience middot Valid driverrsquos license requiredmiddot Ability to read write speak and understand English requiredmiddot Two years of relevant experience preferredmiddot year Public Service DispatcherCall Center or Public Dispatch experience preferredmiddot Multilingual preferredmiddot Excellent customer service and interpersonal skills necessary to communicate with the HHC Community including callers patients visitors colleagues physicians and othersmiddot Remain calm and organized under stressful and rapidly changing work conditions Requires the ability to take appropriate action in response to changes circumstances and problemsmiddot Demonstrated knowledge of the principles and practice of healthcare emergency management safety security and public safetymiddot Capability to independently analyze and solve a variety of difficult situations problem events emergencies middot Skills in computers general technology and electronic public safety and emergency management tools resources and equipment middot Ability to work flexible hours including evenings and weekends during security events emergency or disastersWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this is your moment