Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

Public Safety Officers are responsible for maintaining the safety and security of all guests, team members, and physical assets of the HersheyparkⓇ Entertainment Complex. Additionally, Public Safety Officers are responsible for assisting the Security Management Team with the supervision, execution, and overall oversight of Security operations at select events and venues, while also initiating emergency response measures by means of responding and reacting to unsafe conditions and emergency situations.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

Provide a safe and friendly atmosphere to guests and team members

Establish and maintain a good working relationship with other departments and support teams

Manage deployment of security personnel and equipment to provide effective and efficient operations during events/incidents

Assess, investigate, resolve, and contain situations while taking appropriate actions based on company policy and procedures, as well as training

Supervise team members in assigned areas and/or venues and provide coaching/training while on their shift

Provide high-visibility patrols of buildings and grounds

Control vehicle/pedestrian traffic when necessary

Monitor guest behavior for compliance with event and venue policies

Monitor crowd behavior and movement and take proactive measures to mitigate risk

Monitor guest feedback and provide win-win solutions to resolve guest concerns and document guest resolutions via an electronic guest resolution log

Communicate regularly with Security Management regarding training and operational issues to include team member or guest concerns, losses, and unusual situations

Create timely, thorough, and accurate incident reports through the incident documentation process

Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting and reporting of unsafe situations

Basic Qualifications:

Must be at least 18 years of age on the date of applying

Must possess a valid driver's license

Knowledge, Skills, and Abilities:

Criminal justice/safety/security-related training and experience preferred

Must be friendly, upbeat, and work well with other team members and be able to interact with guests

Must be able to work independently and be self-motivated to perform all aspects of the job at all times

Must be detail-oriented and have clear verbal and written communication skills

Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

Must be able to successfully complete all legal, company, and department training requirements

Must have the ability to remain alert and vigilant at all times

Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability

Must be comfortable working in a fast-paced environment

Must have the ability to safeguard confidential information

Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word

Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

Must be able to work a flexible schedule including weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in order to stay an active employee

During the months of May through October, team members must work a minimum of thirty (30) hours every pay period in order to stay in the position

Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.

Physical requirements would include ability to stand and walk unassisted (for up to eight hours at a time), bend at the waist and knees and have repeated manual dexterity, the ability to push, pull, and reach above shoulder level, and lifting up to fifty (50) pounds without assistance

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer