Under general supervision of the supervisor, this position performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds: preventing fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures. 

Hours: Full time, 40 hours per week / Day Shift

Weekend and holiday shifts required

Location: Tufts Medical Center

Must be available to train for 5 weeks for department orientation purposes

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. Valid state issued driver’s license. 

Preferred Qualifications: 

1. Graduate of an approved law enforcement training program or Police Academy. 

2. Associates degree in Criminal Justice or related area. 

3. Experience in military, security, or police. 

4. Security or first responder certifications such as CPR/AED, CPI, NCI, AVADE, MOAB, MDTS, Stop the Bleed, or Nasal Naloxone Certifications. 

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility. 

2. Provides escorts to patients, visitors, staff and others in conformance with established procedures. 

3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution. 

4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.   

5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner. 

6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures. 

7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches. 

8. Provides excellent customer service by assisting and interacting with patients, visitors, and other Medical Center staff in a manner that conveys the highest level of dignity, respect, courtesy, and professionalism.   

9: Other duties as assigned by department leadership

Skills & Abilities: 

1. Proficient in communicating, reading, and writing in English. 

2. Basic Computer Skills required. 

3. Ability to multi-task and meet established deadlines. 

4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available. 

5. Physically able to perform the duties and responsibilities outlined above. 

6. Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks). 

8. Trustworthy, helpful, friendly, courteous, and disciplined. 

What We Offer: 

Competitive salaries

Medical, dental, vision insurance that start on day one

403(b) retirement plan with company match

Tuition Reimbursement

Free on-campus parking

Career Growth opportunities

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.