MelroseWakefield Hospital, part of the Tufts Medicine system, has been offering the highest quality and accessible healthcare to the local community for over 130 years.  With two hospital campuses, Level III Trauma Center, Level III Special Care Nursery, Breast Health Center, Cardiovascular Center and over 20 locations and 50 specialties, MelroseWakefield Hospital offers many opportunities to grow your career.  

If you are passionate about providing care in your local community, come join our team!

Under general supervision of the supervisor, this position performs all duties and responsibilities related to the day-to-day protection and security of hospital assets and information as well as the safety of all persons on hospital property. Conduct proactive patrols of all hospital buildings and grounds: preventing fire, theft, vandalism, illegal entry, and bodily harm to patients, visitors, and staff. Serve as immediate and first responder to crisis situations on a daily basis and document all safety and security incidents in accordance with department policies and procedures. 

Hours: 40 hours per week

Friday 11pm-7:30am

Sat & Sunday 7pm-7:30am

Monday 11pm-7:30am

Weekend and holiday shifts required

Location: MelroseWakefield Hospital

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned. 

1. Performs basic public safety and security duties such as conducting internal and external patrols of all facilities and grounds, responding to and reporting on both routine and emergency calls for service, building alarms, restraining violent patients and/or visitors; monitors assigned area for suspicious activity, and screens vendors and visitors entering the facility. 

2. Provides escorts to patients, visitors, staff and others in conformance with established procedures. 

3. Identifies security vulnerabilities, safety hazards and violations of Hospital policy. Takes immediate correction action to mitigate the vulnerability or hazard, if possible. Collaborates with other departments to either mitigate or resolve, if warranted. Reports deficiencies to Supervisor, and documents via an incident report or work order for required follow up and resolution. 

4. Take proper actions during patient crisis interventions to achieve the safest possible outcomes for patients, employees, security officers and others using the least invasive measures possible.   

5. Assures that all employees and other appropriate members of the Hospital community are in possession of a Hospital identification badge and that it is clearly visible. Consistently engages all individuals without visible identification in an appropriate and courteous manner. 

6. Grants access to locked areas and buildings to authorized staff in possession of a Hospital identification badge. Restricts access to those individuals who have no authorized business on campus in accordance with established policies and procedures. 

7. Maintains composure under stressful circumstances. Competent in all trained intervention skills including verbal and nonverbal de-escalation strategies and approaches. 

8. Other duties as assigned by department leadership

Minimum Qualifications:

1. High School diploma or equivalent.

2. Valid state issued driver’s license.

3. Must successfully obtain IAHSS basic certification as a Healthcare Security Officer within 1 year of hire.

Preferred Qualifications:

1. Associates degree in Criminal Justice or related area.

2. Experience in military, security, or police.

3. Security or first responder certifications such as de-escalation/crisis response, CPR/AED, Stop the Bleed, or Nasal Naloxone Certification, etc.

4. Graduate of an approved law enforcement training program or Police Academy and possession of, or ability to obtain, a valid POST Certification from the Commonwealth of MA.

5. Ability to obtain and maintain a valid MA License to Carry Firearms.

Skills & Abilities: 

1. Proficient in communicating, reading, and writing in English. 

2. Basic Computer Skills required. 

3. Ability to multi-task and meet established deadlines. 

4. Ability to assess potentially dangerous situations quickly, make sound decisions, and take appropriate action based on the information available. 

5. Physically able to perform the duties and responsibilities outlined above. 

6. Emotional maturity, dependability, punctuality, diplomacy, tact, poise, self- confidence, and positivity (devoid of negative remarks). 

8. Trustworthy, helpful, friendly, courteous, and disciplined. 

What We Offer: 

Competitive salaries

Medical, dental, vision insurance that start on day one

403(b) retirement plan with company match

Generous earned time benefits

Tuition reimbursement

Free on-campus parking

About MelroseWakefield Hospital:

MelroseWakefield Hospital and Lawrence Memorial Hospital of Medford are two campuses with one community in mind: the people of north suburban Boston.  MelroseWakefield Hospital and Lawrence Memorial Hospital are distinguished by the range of high-quality clinical care and services. Our teams welcome everyone with hospitality and humanity. We focus on reducing health disparities through 40+ local health programs across a system of hospitals, urgent care locations, outpatient services, and community physicians.

Core to our values, MelroseWakefield Hospital’s commitment to community is demonstrated by our many local health programs throughout our service area and participation in partnerships with community agencies and events, and education programs in more than 10 communities to support the wellness and health of our residents.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home - an expansive home care network, and large integrated physician network. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.