Posting Details Posting Details

Requisition Number S2872 Position Number 998067 Position Classification Title Pub Saf Telecom Supervisor Functional Title Public Safety Telecommunicator Supervisor Position Type Administration - Staff University Information Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose of the Organizational Unit To operate the Telecommunications Center efficiently and effectively 24 hours a day. This consists of operating all telecommunications equipment and maintaining contact with all patrol officers and other agencies through direct phone lines. This includes responding to all elevator phone lines and all emergency app requests for service that come directly into the communications center. Position Summary The Public Safety Telecommunicator Supervisor manages the activities of the Emergency Communications Center, including the supervision of Public Safety Telecommunicators. Supervision of the work in the ECC involves receiving emergent, non-emergent, and administrative calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, maintaining public safety communications logs and database, initiating emergency notification processes and systems, and the use of law enforcement and organizational systems and databases to aid public safety response efforts. This position participates in the planning and evaluation of the Center’s operations, coordinates activities with other departments, divisions, and external agencies; assists in the development of policies and procedures affecting operations of the Emergency Communications Center, and provides for direct supervision, including performance reviews and general disciplinary actions of assigned Public Safety Telecommunicator Operators. As a working supervisor, this employee will also be responsible for performing all of the duties of a Public Safety Telecommunicator on an as-needed basis. Minimum Qualifications High school diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions. Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Knowledge of supervisory principles, methods, and practices; techniques of public safety
dispatch and organization. Prefer supervisor experience in a telecommunication center. Alternate Option If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions to Applicants Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor. Email Address Contact Phone Number Recruitment Range $63,050 - $65,000 Org #-Department Public Safety & Police - 57001 Work Hours of Position 8 A.M - 5 P.M., M-F Number of Months per Year 12 Posting Requirements Job Family Law Enforcement & Public Safety Career Banded Title Pub Saf Telecom Suprvis (Metro Open Date 09/20/2024 Close Date 10/11/2024 FTE 1.000 FLSA Non-Exempt If other, please indicate If time-limited, please specify end date for appointment. Salary Grade Equivalency Key Responsibilities ________________________________________________________________________________________________________________________

Key Responsibility Supervision Essential Tasks Coordinates hiring, supervises, trains, and inspects the work of staff; evaluates staff
performance; develops staff schedules and ensures adequate coverage in the
communications center; reviews timesheets and makes corrections as necessary. Assess
employees’ compliance with procedure, assist in the development of employee skills and
abilities by providing constructive criticism, recognition, and corrective action when
necessary; conduct quality assurance feedback and coaching sessions with assigned
employees at regular intervals; provide both verbal and written feedback involving the
discipline process. Initiates commendations where appropriate. Key Responsibility Compliance Essential Tasks Coordinates, implements, and maintains operations of the Communications Center; Ensures technical equipment is properly maintained, regularly serviced, and fully functional, drafts policy and procedures. Evaluate the Communication Center’s operations and make recommendations to the Command Staff as needed to remain in compliance with laws, accreditation requirements, and other standards. Knowledge of related Federal Communication Commission (FCC), relevant Federal Higher Education Laws (Clery, Violence Against Women Act, Title IX Reporting requirements), N. C. General Statutes, and other regulations that apply to emergency communications. Key Responsibility Technical Knowledge Essential Tasks Provides oversight for users and ensures the function of radio communications equipment,
Computer Aided Dispatch (CAD), telephone recording system, and alarm receiver
systems; emergency dashboard etc., perform updates as necessary. Initiates corrective
and follow-up actions in the event of system disruptions that cannot be resolved at
the supervisor level. Recommends equipment selection, and organization of functions and
follows emerging trends for knowledge of best in class. Key Responsibility Telecommunicator Responsibilities Essential Tasks Answers incoming calls, dispatches all complaints, requests and emergencies to field
officers. Perform all task associated with the telecommunications function of the
department. Coordinate communications during natural and man made emergencies. Key Responsibility Training Essential Tasks Conducts and coordinates Telecommunicator continuing education as required by the
center, State of North Carolina, or other regulatory entities; to include topics such as
DCI/NCIC certification, Emergency Medical Dispatcher and related protocols, TDD/TTY
operations, topics specific and relative to law enforcement, customer service, geography,
and Communication Center policies. Competency ________________________________________________________________________________________________________________________

Competency Knowledge – Technical Competency Description Ability to monitor preliminary and follow-up investigations for compliance with legal procedures and departmental policy. Ability to assess training needs for effective operation of equipment. Knowledge and management of community policing efforts. Competency Level Advanced Competency Squad - Department Management Competency Description Ability to establish performance standards. Ability to develop inspection/monitoring system to check compliance. Understanding of operational standards and ability to identify operational errors and recommend actions to correct. Competency Level Advanced Competency Communication Skills Competency Description Ability to interpret new laws, ordinances, rules, and policies for staff and confirms understanding of same. Ability to respond in a timely and appropriate manner to internal and external communications Competency Level Advanced Competency Organizational Awareness and Commitment Competency Description Ability to research and write operational policy and procedures. Competency Level Journey Competency Problem-Solving Competency Description Ability to analyze division operations through sampling, on-scene observation, and surveys and recommend changes Competency Level Advanced ADA Checklist ADA Checklist

"R" for Rare (0-30%), "O" for Occasional (30-60%), "F" for Frequent (60-90%), "C" for Constant (90-100%)

Physical Effort Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - O, Holding - O, Finger Dexterity - F, Reading - F, Writing - F, Eye-hand coordination - F, Vision-Color Distinction - F, Vision-Preparing/Analyzing figures - O, Vision-Visual inspection - O, Vision-Measuring/Assembling at distance close to eye - O, Hearing - C, Talking - F, Standing - O, Sitting - F, Walking - O, Lifting-0-30 lbs. - O, Lifting-30-60 lbs. - R, Pushing/Pulling - O, Climbing-Stairs - O, Bending - O, Squatting - O Work Environment Inside - C, Outside - R, Overtime - R Applicant Documents Required Documents Resume/CV Cover Letter List of References Optional Documents Posting Specific Questions

Required fields are indicated with an asterisk (*).

Do you have certification as a Division of Criminal Information computer operator or the ability to achieve certification within forty-five (45) days of employment? Yes No How many years of supervisory experience do you have? Less than 1 year 1-3 3-5 Years 5+ Years Are you eligible to work in the United States without sponsorship? Yes No