Punctuation Analyst (Jobs in Raleigh, NC) Requirement id 152263 Job title Analyst Job location in Raleigh, NC Skills required Service Support Analyst, Microsoft Suite, Adobe Product Suites, Punctuation Open Date 10-Mar-2025 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type --- Email Recruiter:coolsoft Job Description Analyst: Service Support Analyst, Microsoft Suite, Adobe Product Suites, Punctuation Job Title: NCDIT - Service Support Analyst Mid/Medicaid Provider Relations Specialist (743791) Remote No of Submissions : 2 Start date : 03/17/2025 End Date : 03/16/2026 Submission deadline : 03/11/2025 Client Info : NCDIT Note: * Agency Interview Type: Webcam Interview Only * Typical Experience: 36-60 months Description : Summary: We are seeking a NC HIEA Service Support Analyst – Provider Relations to serve as a key point of contact for healthcare providers, ensuring smooth onboarding, issue resolution, and ongoing support for NC HealthConnex services. This role requires a blend of health industry technical knowledge, provider engagement, and customer service experience to enhance user experience and maximize participation in NC HealthConnex. This position will focus on supporting NC HealthConnex participants that provide medical services to NC Medicaid beneficiaries. Key Responsibilities: · Serve as the first point of contact for healthcare providers regarding questions about their connection to NC HealthConnex. · Assist in the onboarding and enrollment of new provider organizations, ensuring successful integration with the health information exchange. · Investigate provider-reported issues related to system access, connectivity, and interoperability. · Collaborate with internal teams to escalate and resolve complex issues efficiently. · Provide guidance to providers on NC HealthConnex functionality, best practices, and compliance requirements. · Maintain and update support documentation. · Monitor and track support requests, ensuring timely responses and resolutions. · Identify trends and recurring provider issues, recommending process improvements or system enhancements. · Support provider outreach and engagement initiatives to increase HIE adoption and utilization. Qualifications and Experience · Bachelors degree in Healthcare Administration, Health Informatics, IT, or a related field (or equivalent experience). · 1-3+ years of experience in a support, provider relations, or customer service role within healthcare, HIEs, or health IT. · Familiarity with EHR systems and interoperability standards. · Strong troubleshooting and problem-solving skills. · Excellent communication and interpersonal skills to engage with healthcare providers and stakeholders. · Ability to work independently, prioritize tasks, and manage multiple support tickets effectively. · Experience with helpdesk/CRM/ticketing systems (e.g., ServiceNow, Jira, Salesforce) is a plus · Knowledge of HIPAA, data privacy regulations, and healthcare compliance requirements. Call502-379-4456 Ext 100for more details. Please provide Requirement id: 152263 while calling.