Company: Oak Street Health
Title: Pharmacy Technician I, PXSO
Location: Remote
Role Description:
The Pharmacy Technician is a vital member of the Patient Experience & Services Operations (PXSO) team, delivering an unmatched patient experience. This role acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients.
Core Responsibilities:
Field inbound calls for refill requests, investigate status of refill, and fulfills medication renewal requests as indicated
Responsible for 40-50 calls per day volume
Responsible to maintain licensure and certification
Complete all Continuing Education expectations
Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills
Utilize electronic medical record platform to send requests and updates to field care teams
Document clear and precise information into applicable electronic platforms
Capture and document all patient requests prior to ending call
Monitor CareReq queue to ensure completion of any open requisitions
Arrange transportation for center visits
Schedule off-cadence or requested patient appointments
Engage triage nurse using warm transfers, when needed
Make outbound calls to pharmacies on behalf of the patient, when needed
Execute prescription requests according to up-to-date process standards and policies
Engage with patients in an environment free from background distractions
Meet and exceed departmental metrics; stay informed of changes and updates to department metrics
Other duties as assigned.
What are we looking for?
Minimum 1 year retail pharmacy experience required
Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
High school diploma or equivalent required
Bilingual Spanish preferred, medical Spanish a plus
Strong working knowledge of MS Office and Google Suite preferred
Ability to execute daily responsibilities with minimal supervision
Demonstrated ability to deliver high quality customer service
Deliver confident and professional service to Oak Street Health patients and internal partners
US work authorization
Someone who embodies being 'Oaky'
What does being 'Oaky' look like?
Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined
Why Oak Street Health?
Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.
Oak Street Health Benefits:
Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development and continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.
Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health