Shatterprufe® is the leading manufacturer and distributor of OE Auto and aftermarket replacement glass products. The company manufactures genuine Shatterprufe® laminated windscreens and Armourplate® toughened automotive safety glass products. Three automotive glass plants manufacture over 4 million pieces of laminated and toughened glass a year for customers worldwide. Shatterprufe® products are installed by Original Motor manufacturers in Southern Africa.

VACANCY: Quality Co-ordinator - Shatterprufe Neave

 

A vacancy for Quality Co-ordinator has arisen at our Shatterprufe Neave plant in Port Elizabeth.  This is a General Staff position reporting to the Quality Technician. 

 

Main job purpose

 

To participate, facilitate and co-ordinate all customer quality product concerns to ensure that customer expectations are addressed and resolved timeously.

 

Main Objective

 

To coordinate the completion of the G8D's for all customer complaints to an acceptable level and forward same to customers at prescribed milestone achievements to customers are informed of progress. To identify, investigate and assist in resolution of quality related customer complaints, to ensure overall customer satisfaction is achieved; and organisationa brand integrity is up-held. To compile and issue detailed reports to management and customers on customer complaint findings to clarify completed actions and/or proposed solutions so as to maintain contact with customer and to maintain customer satisfaction. To liaise and build effective working relationships with customers in order to improve overall customer satisfaction in relation to quality product standards. To manage and drive all Blocked parts to completion via a team of stakeholders that includes all operational departments and customers to mitigate the risk of contaminating market with sub-standard products. To buy-off all product developments to ensure that Product Quality Standards are maintained and customer satisfaction is achieved. Control the 1405 quarintine area via cycle counts to ensure no stock write off's and to minimse turnaround times for stock on quarintine to manage risk for the business. To review and test competitor products in order to determine a benchmark between Shatterpufe and competitors in order to gauge Shatterprufe's quality levels in relation to market suppliers and to maintain Shatterprufe's competitiveness in the market. Ensure effective communication of relevant information to all stakeholders to support effective decision making in the business.

 

 

Critical job requirements

 

Qualification(s)

 

Grade 12 Quality management Diploma or equivalent

 

 

 

Knowledge

 

Stock control / logistics knowledge Sybrin ISN0002 Knowledge of Quality Core Tools Knowledge of specifications for all Markets (Export, OE, ARG) Product knowledge

 

 

Skills

 

Communication Skills (verbal and written) Conscientious and deadline driven Interpersonal Skills Accuracy and high attention to details MS Office Relates well with others Analytical Abilities Problem Solving Guide, coach and train teams in G8D process  

 

 

Experience

 

 

3 years in a similar role within the quality field 3 years experience within the automotive / manufacturing industry Drivers License

 

 

Contact details:

 

 contact person: Zechariah Jantjies 087 549 9224 zjantjies@pg.co.za Vacancy closing date: 03/10/2024  

 

Please include the following with your application

CV Copy of identification book (ID) Evidence of qualifications

 

 

 

 

 

PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers.  Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not consider exclusively and are not determinative of any appointments made by PG Group or its subsidiaries