Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. If you are excited and passionate about helping us solve water, we want to hear from you! This is an exciting opportunity to join Xylem’s AWS business and its efforts to provide products and systems for the efficient movement and use of water in homes, commercial buildings, industry, agriculture and irrigation. Xylem employees share a passion for meeting the world’s needs by offering the best water solutions to our customers. Xylem seeks employees with the ingenuity, skill and passion to help solve the world’s water challenges. Specifically, we are seeking a Quality Assurance Manager **to join our team in Auburn NY.** **The Role:** Xylem seeks to hire a QA Manager who oversees and manages the daily execution of Quality Management System for the plant with primary focus on Internal and Customer Quality. Leads, participates in and manages quality engineers in daily duties and continuous improvement projects. Acts as the ISO representative and manages the compliance of the specified plant to standards. + Lead the internal quality department for annual review purposes. Assess the department in terms of skills and identify training needs. Develop a set of common expectations for the Quality Engineers (QEs). + Lead the internal quality department in disciplined data driven plant floor improvement. + Be a visible presence on the plant floor. Review processes and make recommendations to your team for improvement. Lead the corrective action process for both warranty and manufacturing related issues + Oversee product-defect data collection and assist in directing corrective actions of top product-defect and warranty items. Personally track weekly progress. Coordinate MRB process & actively resolve key customer issues. + Conduct weekly update sessions with QEs to review current activities and ensure that progress is being made on open projects, corrective actions, etc. Track progress against established goals/metrics and associated plans. + Track Quality System audits. Work with business unit leaders to close gaps identified in system audits. Actively lead the pursuit of an ISO compliant system. Set expectations for QEs to participate in the NPD process. Kick-start this process through active leadership during initial efforts. (i.e. participate yourself) + Prepare monthly reports that outline improvement activities for the month as well as current customer PPM levels and any returns for the month. Summarize corrective actions related to these returns. Summarize warranty status and any actions on warranty items. Suggest improvements to the QMS **Qualifications: Education, Experience, Skills, Abilities, License/Certification:** + Bachelor’s Degree in applied science, or engineering field. Master’s degree preferred. Advanced certification a plus. + Five (5) years prior experience in Quality Assurance for consumer product manufacturer + Experience in quality management systems. Experience in quality system audits + Strong proficiency of Microsoft Windows, Word, Excel and Power Point + Demonstrated experience working with manufacturers, suppliers and distributors + Demonstrated exceptional written and oral communication skills + Proven track record in setting and managing business targets and achieving objectives. + Successful experience working in challenging business environment where skills/abilities were stretched. + Demonstrated success in managing inter-functional challenges + Ability to read and interpret mechanical and electrical drawings. + Ability to lead a team in the creation of basic manufacturing quality documentation: + Control plans - FMEA - Audits - Work instructions - OMS Procedures + Ability to lead a team in the implementation and maintenance of a layered audit program. + Ability to forge cross functional ties and partnerships. Ability to manage time effectively. + Ability to manage and coach a team of QEs in shop floor quality management **Direct Reports:** Quality Technicians, Inspectors, Quality Engineers, Senior Quality Engineers **Physical Demands:** Physical requirements include: good vision and hearing; ability to stand and walk, lift and carry up to 45 pounds occasionally and/or 10 pounds occasionally; stoop, crouch, kneel reach for and handle items, pick, pinch or otherwise work with the fingers and use the fingertips to perceive attributes of objects such as size, shape and surface finish. **Work Environment:** Work is performed in a typical manufacturing plant environment under the following conditions: noise, fumes, dust, and high voltage electric current. Some duties are performed outdoors and may involve exposure to inclement weather conditions. **EOE including disability and veteran** Salary range: $0.00 - $0.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation