JOB SUMMARY: The Qualitative Team Captain will assist with the qualitative projects conducted by our Field teams in Hollywood and Orlando, working closely with the Qualitative and Ethnographic team and Field Leadership to train and monitor quality assurance on new continual and ad hoc qualitative Field projects. This role is responsible for training and monitoring quality assurance on new continual and ad hoc qualitative Field projects. The Qualitative Team Captain ensures the integrity and reliability of qualitative data through rigorous quality control processes and inter-coding reliability checks. Additionally, this role involves motivating, coaching, and developing team members, conducting in-field performance evaluations, and providing individual feedback to the Qualitative Field Research Sr. Manager and Field Leadership Teams. The Qualitative Team Captain also engages in strategic planning, resource management, and communication, acting as a key liaison between the field teams and senior management. This position requires strong leadership skills, the ability to manage multiple projects simultaneously, and a commitment to fostering a collaborative and high-performing team environment. MAJOR RESPONSIBILITIES: + Motivate, coach, develop, and complete behavioral observations of Qualitative Data Collection Leads, Qualitative Research Auditors, CI Field Interviewing Team Captains, CI Field Interview Specialists II, and CI Field Interview Specialists I working qualitative field projects using a standardized rubric. + Provide ongoing coaching and mentorship to team members, focusing on skill development and performance improvement. + Identify opportunities for process improvements and suggest innovative solutions to enhance data collection and analysis. + Collaborate with senior management to align qualitative research goals with organizational objectives. Develop and implement quality assurance protocols for qualitative research processes. + Manage project resources, including personnel, equipment, and materials. Continuously evaluate and improve research methodologies and practices. + Ensure projects are delivered on time, within scope and budget while ensuring compliance with ethical standards and organizational research policies. + Track individual Team Member performance in and out of the field for the Qualitative Field Research Sr. Manager and Field Leadership Team. + Identifying Team Members requiring additional training or close in-field monitoring and supervision. + Complete monthly inter-coder reliability checks for coders on both coasts and respond to the daily questions sent to the coding e-mail distribution lists. + Audit QRA mystery shops in the field and provide detailed quality assurance reports for senior leadership. + Conduct ad hoc unstructured and semi-structured interviews to collect data on topics of interest. + Conduct fixed counts/observations of guest behaviors, interactions, or other observable phenomenon. + Identify themes deductively and inductively to code data. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned. EDUCATION: Bachelor’s degree-seeking or Bachelor’s degree in Sociology, Anthropology, Psychology, Human Factors, Market Research, or other Social Science or Business Field with research specialization is required for this role. EXPERIENCE: 1+ Year: leading a team, clerical, customer service, data entry, computer experience preferred. Qualitative field experience is a plus; or equivalent combination of education and experience. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. Universal Orlando Resort. Here you can. Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2025 Universal Studios. All rights reserved. EOE