Kforce has a client that is seeking a Quality Assurance and Procedure Coordinator in Jacksonville, FL. Overview: The Implementations team is responsible for leading on the delivery of the prepaid card program configuration and settings in order to launch new/existing clients and cardholders on the processing platform. The team is responsible for the project management and implementation of all aspects of a card program. The department consists of 17 individuals across two teams. This individual will collaborate closely with two specific team members for training. This work is largely independent, but we are a highly team-oriented group that relies on each other for support and collaboration. Our atmosphere is welcoming and friendly, making it easy to connect and work together toward common goals. In this role, you will interact with internal team members and other internal business lines. Interaction includes face-to-face, phone, email, teams, etc. The person in this role will be responsible for assisting with quality reviews, as well as updating and creating existing team procedures and desk aids and also assisting with audits. The quality reviews performed in this role ensures that system settings, direction from source documentation, and cardholder disclosure material (fee schedules, cardholder agreements, etc.) are all in alignment. There is a focus on elements that are highly impactful, highly visible and have legal, financial, or reputational consequences to our company. Daily Duties: * Reviewing fees and other system configurations * Reviewing documentation * Surfacing issues to ensure they are resolved -- often by interacting with team members for any needed clarifications or corrections * Using existing tracking tools (Sales Force) and reporting processes * Working with implementation team members to update and create procedures/desk aids