Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.
The International Sales Support Quality Assurance Coordinator is responsible for supporting HGV Deed, VIP and HVC Trust sales produced from international sales galleries. International sales follow a specific process and require countersignature documentation. The QAC will maintain open communication and work closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service.
Responsibilities: Follows all quality assurance directives and standard operating procedures (SOPs) Maintains expert understanding of product and document knowledge, acts as product knowledge expert Exhibits professionalism in actions and appearance Completes all required Company trainings and compliance courses as assigned Communicates effectively with Legal, Contracts and/or Title departments, if documents require any corrections Conducts follow-up on missing or incomplete documentation Prepares and signs required countersignature documents as needed for US Sales made at International galleries Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing If needed, prepares mailout contracts, provides follow up and point of contact for the new owner Works closely with Creative Mobile Notary team; appointment scheduling, review of documents prior to return, ensure return of fully executed and completed documents Performs Remote Online Notary sessions (RON), when needed Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service Adheres to Company standards and maintains compliance with all policies and procedures Manages End of Month process; last day of the month will be required to work to ensure all sales have been flipped, for all sites that are being supported Performs other related duties as assigned Why Team Members Love Working Here:HGV is now offering first day benefits to new employees!
Driven Base Pay Plus Monthly Performance Incentives! Get your earned pay any time before payday through Daily Pay* Medical, Dental, and Vision benefits starting on Day One. Generous Vacation Time Off Program and Paid Sick Time. GO Hilton Discounted hotel rates worldwide! Tuition reimbursement programs. Recognition Programs and Rewards. Internal Growth and Career Pathing.