Job Description

As a Quality Assurance Coordinator, you will be responsible for managing client relationships and provide quality servicing for HGV Club Members from the date of purchase until the time when their Membership Account has been established. 

PURCHASE DATE FUNCTIONS 

Review documents for accuracy and coordinate with Contracts Processing office. Help supporting mail-outs from Japan for Hawaii Sales Team. Answer customers’ questions and be prepared to overcome any objections.  Help Notary Process for Hawaii Sales and assist with after the deeding process.

 

POST SALE FOLLOW UP

Utilize the internal processing system (Chorus) and responsible for recognizing daily revenue. Assist owners in obtaining any documentation, information and/or monies needed to process the sale.  Maintain and work a Pender and Issues Report and perform owner follow-up on all outstanding files until closing.  Handle and work all cancellation letters and assist the sales team in retaining the sale. 

 

CUSTOMER SERVICE

Establish a relationship and be the liaison with HGVC Owner Services Team Members (Club), Sales, Resort Operations, Contracts Processing, and other departments as needed. Facilitate the critical issues from Japan National Consumer Affairs Center (NCAC) for Japanese Purchasers.

 

GENERAL

Assist with various projects and programs in regards to new customers and owners.  Other business requirements and duties as needed.

 

各種制度

健康保険 厚生年金 雇用保険 労災保険 資格取得支援制度 国内外ヒルトングループ社員割引 チームメンバーカフェ ※無料 提携宿泊施設割引 交通費支給（月5万円まで） 残業手当

 

スケジュール

完全週休2日制（交替制） ※平日を休みとしたシフト制です。 年間休日：120日以上 有給休暇：10日 休暇制度： 慶弔休暇 産前・産後休暇 育児休暇 介護休暇 特別休暇／年5日（規定有／年末年始は通常勤務のため、その代替分） 5日以上の連続休暇可