**Job Title:** Quality Assurance Coordinator **Reports to:** Quality Assurance Manager **FLSA Status:** Non-Exempt **Salary Grade:** NE12 **Supervisory Responsibility:** No **SUMMARY:** The Quality Assurance Coordinator assures compliant and quality completion of Bank lending files. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned by supervisor and/or Trustco Bank’s Board of Directors. · Reviews all stages of residential and commercial lending files to ensure compliance with regulations, and Bank policies and procedures. · Reviews declined residential and commercial lending files to ensure compliance with regulations, and Bank policies and procedures. · Catalogues files received. **REQUIRED EDUCATION/EXPERIENCE:** · High School Diploma or equivalent education or experience. · Effective verbal and written communication skills. · Well organized with the ability to manage multiple tasks and work to time sensitive deadlines. · Ability to work well independently and in groups. · Working knowledge with Microsoft Office Programs; Excel and Word. **PREFERRED EDUCATION/EXPERIENCE:** • An Associate’s Degree or higher in business-related field. • Direct Endorsement (DE) Designation preferred or Certified in Loan Processing or Quality Control. • Experience in underwriting various types of loans (Conv./VA/FHA/USDA) • Prior experience with the Ellie Mae Encompass Loan Origination System or similar experience. **POSITION TYPE/EXPECTED HOURS:** This is a full-time position. Office hours vary Monday – Saturday. Evening and weekend work may be required as job duties demand. **TRAVEL:** No travel. **LANGUAGE SKILLS:** Must be able to speak, read, write, and understand the primary language(s) used in the workplace **;** bilingual skills a plus. Ability to read, analyze, and interpret general business information, including but not limited to company policies and procedures. Ability to effectively present information and respond to questions from groups of managers and customers. **PHYSICAL DEMANDS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + This is largely sedentary role, requiring use of typical office equipment such as a computer, laptop and phone. + Ability to communicate both in person and/or by telephone. **WORK ENVIRONMENT:** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For the most part, ambient room temperatures, lighting and traditional equipment as found in a typical office / retail environment. **OTHER DUTIES:** Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. **AFFIRMATIVE ACTION PLAN/EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:** Trustco Bank is an equal opportunity/affirmative action employer. It is the policy of Trustco Bank to take affirmative action in affording equal employment opportunities to all qualified persons without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability or protected veteran status. This includes, but is not limited to, the following: • Hiring, placement, upgrading, transfer, demotion or promotion • Recruitment, advertising or solicitation for employment • Treatment during employment • Rates of pay or other forms of compensation • Selection for training, including apprenticeship • Layoff or termination It is the policy of Trustco Bank to cooperate to the fullest extent with the applicable regulations of the Civil Rights Act and any legislation on Equal Employment Opportunity.