We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You’ll Be Doing** The Quality Assurance Governance Lead supports the US Strategic Business Unit lines of business, including Commercial Banking, Private, Personal and Digital Banking and Private Wealth Management, by establishing and maintaining governance over test programs, scripts, outcomes, reporting and procedures aimed to provide consistent and well documented execution of assurance framework. The Quality Assurance Governance Lead supports management by monitoring adherence to assurance procedures, processes and protocols, evaluating and maintaining the adequacy of assurance workpapers, establishing and monitoring key performance indicators, partnering with the business on enhancements identified through assurance testing, preparing management reporting, and leading cross-functional teams to identify opportunities for centralization of QA responsibilities. _At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview._ **How You’ll Succeed** As a member of the Credit Controls Team, you will actively manage risks to support alignment with the Bank’s Risk Culture. Core accountabilities include: + Assessing and developing the design and execution of assurance plans, including control testing, monitoring, and quality assurance programs. Enable the delivery of high quality workpapers for line of business management and other stakeholders to evidence assurance approach and conclusions; + Evaluating opportunities for centralized QA testing, assessing stratification of populations based on nuances in the process, and document sampling methodology; + Developing and maintaining procedure inventory in support of assurance activities, including annual review, documentation of effective challenge and approvals, and socialization of roles and responsibilities in accordance with procedures; + Evaluating, assessing and maintaining key risk and performance indicators (KRIs and KPIs) relative to both assurance activities as well as outcomes. Engage with relevant stakeholders to address excesses in KRIs and KPIs to target root cause, and improve outcomes; + Designing and delivering reporting on assurance results, themes and observations in order to provide management transparency and facilitate program enhancements; + Support sustainability testing to document operating effectiveness of business process changes and requirements. **Who You Are** + **You're passionate about people.** You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.. + **You demonstrate experience in** Retail Banking, Commercial Banking, Capital Markets and Wealth Management products and channels. You understand their key businesses and processes, including account opening, key product delivery processes and back office settlement/fulfillment processes. Extensive knowledge of risk management, audit & regulatory compliance principles, practices, policies and procedures. + **Your influence makes an impact.** You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard. + **You give meaning to data.** You enjoy investigating complex problems, and making sense of information. You're confident in your ability to synthesize information and communicate detailed information in an impactful way. + **You understand that success is in the details.** You notice things that others don't. Your critical thinking skills help to inform your decision making. + **Values matter to you** . You bring your real self to work and you live our values - trust, teamwork, and accountability. At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $115K - $130K for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members. **California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html)** **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck. + We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. + We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Job Location** IL-120 S LaSalle St **Employment Type** Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Business Requirements, Communication, Data Integration, Data Quality, Deliverables Management, Prioritization, Quality Improvement, Risk Analytics, Test Planning At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.