Overview As Quality Assurance Manager, this position provides leadership and direction for North America Supply Chain quality assurance teams, by developing and maintaining all policies & procedures for operations to adhere to as the center of excellence. Responsibilities Develop, implement, and own all quality assurance policies, procedures, and expectations across the entire DC network to ensure standards are in alignment with all of our key vendors (such as Nike, Addidas, Puma, New Balance, and Converse). Develop and standardize inventory quality assurance to improve customer product satisfaction scores as well as protect the Footlocker brand. Own setting North American KPI’s for quality assurance and support each sites QA/IC operations managers to ensure they are achieving expectations. Analyze quality data and trends to identify opportunities for process improvement & cost reductions within our incoming inspection and product return processes. Lead quality audits at each facility to validate each site is adhering to established procedures. Own communication to vendor relations team to provide consistent feedback to vendors to continue to improve product quality for retail stores. Partner with finance to develop a total cost of quality to include rework, scrap, return to vendor and any other cost related to non-conforming product to provide reporting up to the Vice President of Supply Chain Operations. Collaborate with cross function teams to drive a significant improvement in total cost of quality and customer satisfaction scores for e-commerce orders. Benchmarks with other best-in-class retailers and innovates strategy and technologies to drive continuous improvement. Direct oversight of various quality assurance programs essential to supply chain. Drive proactive change management to all levels of the team impacted by process change. Role model behaviors aligned to a value based, customer-centric, high performing culture with an emphasis on embracing our competencies and delivering with subject matter expertise. Other duties as assigned. Qualifications Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without accommodation. Required to stand (stationary position) during scheduled hours. Hours usually include weekends, evenings and holidays in conjunction with labor regulations. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job the employee is regularly required to communicate using various methods. May be required to move up to 40 lbs (range may vary based on work assignment) with or without assistance. Based on business necessity team members may be required to temporarily work in other locations that require different physical demands. Required Education and Experience: Bachelor’s degree in supply chain, Engineering or related field preferred Minimum of 7 years combined experience in inventory control and quality assurance, with at least 5 years in a leadership role. Greenbelt in 6-sigma required; preferred Blackbelt in 6-sigma. Strong ability to perform statistical analysis to improve process control. Ability to travel 25-50% of the time domestically across the United States. Proven track record of implementing inventory control initiatives that resulted in improved accuracy, efficiency, and cost savings. Experience in developing quality standards, and standardizing SOP’s. Demonstrated ability to present to Executive leadership team & board of directors. Demonstrated ability to own projects, think big and influence across all levels of an organization. · Strong analytical skills with the ability to interpret complex data and make data-driven decisions. Strong attention to detail, ability to produce high quality and accurate work products. Must be able to operate with sound reasoning and judgement coupled with a high level of resourcefulness. Demonstrate structured thinking to solve problems and conduct root cause analysis. Experienced in working with data to analyze root causes, implementing long term solutions and improving operational outcomes. Leadership experience with continuous improvement methodologies Strong foundation of mathematical/analytical principles. Benefits The annual base salary range is $80,000 - $100,000 year. This range represents the anticipated low and high end of the salary for this position. This role is also eligible to receive short term incentives that align with individual and company performance. Salary will be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary is one component of the Foot Locker, Inc. total compensation package, which includes the below. Employee Discount Paid Time Off Medical | Dental | Vision Coverage 401(k) | Roth 401(k) Stock Purchase Plan Life Insurance Flexible Spending Account Opportunities for Advancement Tuition Reimbursement for Qualified Courses Strong Company Culture Employee Resource Groups