Overview Are you a Quality Assurance Manager who would like to have a positive impact for millions of people? If so, we may have an opportunity for you! TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more! Stay Connected: Follow us onLinkedInfor updates on this job and other exciting opportunities. Responsibilities + Improve customer service experience create engaged customers and facilitate organic growth + Take ownership of customers issues and follow problems through to resolution + Set a clear mission and deploy strategies focused towards that mission + Develop service procedures, policies and standards + Keep accurate records and document customer service actions and discussions + Analyze statistics and compile accurate reports + Keep ahead of industry’s developments and apply best practices to areas of improvement + Control resources and utilize assets to achieve qualitative and quantitative targets + Adhere to and manage the approved budget + Maintain an orderly workflow according to priorities Qualifications + Proven working experience as a Customer Service Manager + Experience in providing customer service support + Excellent knowledge of management methods and techniques + Proficiency in English + Working knowledge of customer service software, databases and tools + Awareness of industry’s latest technology trends and applications + Ability to think strategically and to lead + Strong client-facing and communication skills + Advanced troubleshooting and multi-tasking skills + Customer service orientation Education: + Bachelor's Degree in Engineering, Computer Science, or related scientific/technical discipline PLUS 10 Years of experience + Eight (8) years of additional relevant experience may be substituted for education Clearance: + The ability to pass a Tier 4/HIGH Background Investigation Location: + Remote, USA + Monday - Friday (8:00 AM - 4:30 PM EST) Pay Range: + The pay for this position ranges from $52,730 to $72,500 + The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location + Also, certain positions are eligible for additional forms of compensation, such as bonuses + TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here:https://tistatech.com/working-at-tista/ TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category. Here at TISTA Science and Technology, we value Veterans and encourage all to apply! #thinktista #tistacares #tistavaluesvets Employment Transparency: TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants. The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster\_screen\_reader\_optimized.pdf) The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail torecruiting@tistatech.comor call (301) 968-3420 and let us know the nature of your request and your contact information. TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance. If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work. Job ID2024-5507 Job LocationsUS-Remote-United States