**Responsibilities & Qualifications** **RESPONSIBILITIES** The​Quality Assurance Manager ​is expected tobe able to: + Manages program, project managers, and respective teams to implement organizational processes and best practices. + Requiresan expertisein managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives. + Must be able to implement andmaintainISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs fromgroundup. + Must be able to implement andmaintaina Customer Satisfaction Program;regularly meetswith customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys. + Performs SWOTs asappropriate. + Manages the performance of project evaluations, gap analyses, audits, and action plans. Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3). + Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts. + Performs management functions such as: planning/scheduling,trainingand mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities. **REQUIRED QUALIFICATIONS** + ActiveTop SecretClearance with a CI Poly + BS, 10-12 years experience; MS 8-10, years experience; Phd, 5-7 years experience **Overview** We are seeking aQuality Assurance Manager to join our Task Order proposal on the Defense Intelligence Agency’s Solutions for the Information Technology Enterprise III (SITE III).TheQuality Assurance Manager manages multiple new or existing organization process improvement initiatives based on company strategic plans. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. + Location: Aurora, Colorado + Type of environment: Varies + Noise level: Low + Work schedule:“Normal work hours” constitute on average 8 hours a day,40 hoursper week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: 20% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. **WORK AUTHORIZATION/SECURITY CLEARANCE** Citizenship: U.S. Citizenship Clearance requirement:TS/SCI, CI Poly **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. **WAGE INFORMATION** Target salary range: $137,000.00-169,000.00. The salary range displayed is an estimate and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. **EQUAL EMPLOYMENT OPPORTUNITY** In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact hr@teksynap.com for assistance. **Job Locations** _US-CO-Denver_ **ID** _2025-7490_ **Category** _Project/Program Management_ **Type** _Regular Full-Time_