At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Quality Assurance Senior Manager in Center of Quality as a part of Commercial Banking Operations division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

Manage a Quality Assurance group or diverse and complex department focused on designing and defining quality programs and requirements for the businessEnsure redesign and change management to resolve longer term concernsDevelop and administer budgets, schedules, and performance standardsEnsure effective communication strategy and adherence to company and unit policies, procedures and practicesAssist with development of service level agreements and other departmental initiativesAchieve results through managers and more experienced Quality Assurance AnalystsCollaborate with business partners to influence and enact updates as neededProvide direction through managers, ensuring quality standards are maintained and ensuring enactment of approaches to correct problemsPartner with more experienced managers to allocate and coordinate resources and determine appropriate staff levels in alignment with quality program design, complexity, and work requirementsEngage frequently with peers or more experienced level managers to advise and consult on matters regarding program effectiveness, change preparedness, technology matters, or service levelsConduct briefings and technical meetings for internal and external representatives as requiredManage allocation of people and financial resources for Quality AssuranceDevelop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

6+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education3+ years of Management experience

Desired Qualifications:

Knowledge and understanding of Quality Assurance methodology and workflow applications used to support the execution of post close quality reviewsAbility to understand quality assurance workflow logic, and partner with technology and business partners to test and implement system and program changesAbility to work effectively under pressure, meet deadlines, exercise independent judgement, and use critical thinking skillsExperience in building and managing teams, developing talent, and providing strong, proactive leadershipProficient at effectively working and collaborating with teams within a matrixed organizationExperienced in building constructive and effective relationships. Delivers on commitments and renegotiates when needed. Strong sense of accountabilityBroad understanding of risk types, methodologies and frameworks for evaluating or testing controls and assessing results, conducting research, and identifying control deficienciesExperience drafting and executing control evaluation test scripts to assess the performance of internal controlsCreates and mentors on building constructive and effective relationshipsExperience implementing control evaluation methodologies to support the target stateExperience evaluating the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; additional experience analyzing business and/or systems changes to determine impactFamiliar with various quality assurance techniquesRisk management experience with demonstrated leadership skills and ability to drive improvementsProficient at influencing and consulting strategically across a large organization and with various levels of leadership/stakeholdersBalance strong, innovative problem solving skills with the practical ability to implement workable solutions to problems in a fast-paced, deadline driven environmentStrong risk and control fundamentalsEffectively communicates in both written and verbal formats with senior executive-level leadersExtensive understanding of operational risk management in the financial services industryDemonstrated negotiation skills, especially with difficult topics when partnering with senior management. This includes the willingness and ability to question decisions, understand direction and escalate issues, where necessaryAbility to synthesize data from a variety of sources and deliver results quicklyDemonstrated ability to deliver high quality output from self and team

Job Expectations:

This position offers a hybrid work scheduleAbility to work additional hours as needed

Primary Posting Location:

2800 S Price Rd, Chandler, Arizona 85286

#Commercialbanking

Posting End Date: 

13 Feb 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.