**Whats the role** To perform quality assurance audits and special analyses; establishing measures and key performance indicators that drives results for exceptional customer experience compliant with agreed standards. **What Youll do** + Identifies and recommends improvements to enhance the customer experience through collaboration with Managers in Customer Experience as well as across other departments. + Measuring and reporting quality achievement and performance improvement throughout the team setting quality assurance compliance objectives and ensuring that targets are achieved. + Undertake all reasonable request to measure, analyze and improve service delivery and by extension customer satisfaction + Identify, quantify and examine trends pertaining to accuracy and compliance to policies and procedures + Ensure that standards relating to safety, on the job training and productivity are met + Analyzing all quality control activities across the field services operation; measuring and testing to ensure compliance. + Prepare quality audits assurance and special audit reports + Analyzing the performance of the outside plant network against defined parameters and making recommendations for improvement. + Establishing standards of service for customers by monitoring performance by gathering relevant data and producing statistical reports + Ensuring through ongoing monitoring and audits that all quality standards and practices are carried out according to the adopted ‘best practices’ to ensure a high quality of service to customers + Participates in the determination of engineering standards and procedures and the evaluation of materials, tools and equipment. Perform any other job-related duties as required. **Knowledge and Experience** + Ideally a Bachelor’s Degree in Engineering or related discipline + Formal training in supervisory management + A minimum of seven (7) years’ experience in a telecommunications environment + Knowledge in database, word processing and spreadsheet applications **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why join us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **Knowledge and Experience** + Ideally a Bachelor’s Degree in Engineering or related discipline + Formal training in supervisory management + A minimum of seven (7) years’ experience in a telecommunications environment + Knowledge in database, word processing and spreadsheet applications **Who We Are** We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands VTR, Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region **Why join us** Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team. _Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws._ **What Youll do** + Identifies and recommends improvements to enhance the customer experience through collaboration with Managers in Customer Experience as well as across other departments. + Measuring and reporting quality achievement and performance improvement throughout the team setting quality assurance compliance objectives and ensuring that targets are achieved. + Undertake all reasonable request to measure, analyze and improve service delivery and by extension customer satisfaction + Identify, quantify and examine trends pertaining to accuracy and compliance to policies and procedures + Ensure that standards relating to safety, on the job training and productivity are met + Analyzing all quality control activities across the field services operation; measuring and testing to ensure compliance. + Prepare quality audits assurance and special audit reports + Analyzing the performance of the outside plant network against defined parameters and making recommendations for improvement. + Establishing standards of service for customers by monitoring performance by gathering relevant data and producing statistical reports + Ensuring through ongoing monitoring and audits that all quality standards and practices are carried out according to the adopted ‘best practices’ to ensure a high quality of service to customers + Participates in the determination of engineering standards and procedures and the evaluation of materials, tools and equipment. Perform any other job-related duties as required.