**Duration: 12-month contract with Extension** **Job Description:** HR ServiceNow is a case management/workflow application used by HR organization. We have multiple ad hoc projects, application upgrades and patches throughout the year, and a backlog of application functionality we'd like to implement. We need someone to help us manage the quality assurance (QA), testing, and documentation related to the various projects and deliverables. **Experience:** + Support the HR ServiceNow team in the quality assurance/testing and documentation aspect of project delivery, application upgrades, patches, and other duties as assigned, + Work with manager to create and maintain test scripts and create a repeatable and sustainable QA protocol/strategy + Must have experience with quality assurance and application testing protocol, including writing test scripts/user stories, leading test sessions, defect tracking and management, and creating associated metrics. + Schedule and lead testing sessions with HR ServiceNow team members related to projects, upgrades, and patches + Analyze defects and work with developers/specialists to identify root cause + Report and track defects to resolution; develop process to capture QA metrics + Ensure technical documentation is reviewed and updated to assist with the QA process + Collaborate with other HRSD team members, ITSM ServiceNow, and other IT and business areas to ensure successful delivery of initiatives + Ensures all processes comply with policies and procedures and applies best practice standards throughout product lifecycle. + Must be available to **work at least 4 hours one Saturday per quarter for system upgrades and patches** + Must be flexible, adaptable to quickly changing priorities, and able to handle multiple projects simultaneously + Practices safety-conscious behaviors in all operational projects and procedures. + Other duties as assigned **Soft Skills:** Creating and maintaining test scripts, Ability to apply concepts across multiple lines of busines, Experience using a QA software system (preferrably qTest) **Education:** + Associate degree in required **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.