Welcome page Returning Candidate? Log back in! Quality Assurance Specialist Job Locations US-AZ-PHOENIX ID 2025-163188 Line of Business ResCare Community Living Position Type Full-Time Pay Min USD $22.00/Hr. Pay Max USD $22.00/Hr. Our Company

ResCare Community Living

Overview

Our Quality, Risk and Compliance teams focus on maintaining compliance and auditing to mitigate risk for our operations. This keeps the company in compliance with State, Federal and overall company requiremens, but most importantly to keep our clients safe and to help them live their best life. If your passion is ensuring service quality and fostering compliance, apply today!

Responsibilities Provides comprehensive audits to ensure programs and services are implemented at the highest standards and clients receive the highest level of careEnsures NYC Human Resource Administration and EQUUS policies and procedures are monitored and updated to include regulatory changesConducts statistical data comparisons using MS ExcelDevelops quality improvement processes by reviewing clinical assessment activities and administrative systemsRecords, compiles, and analyzes performance and compliance information to ensure qualityReviews clinical assessment operational procedures and processes; makes recommendations for improvementComprehensive understanding of Quality Case Note Documentation and Standard PracticesEvaluates internal reports related to clinical assessment processes and outcomes and provide all required monitoring documents to the manager for approval and, as required, submission Develops and implements continuous quality improvement processesReviews customer survey data and provides management with recommendations for improvement, if neededCommunicates effectively with program management using good judgment and diplomacyClearly articulates and documents that staff are performing timely and accurate services according to operational procedures and processesProvides audit reports to manger and keeps management informed as to the status of program quality matters, including performance Qualifications Bachelor’s Degree in Social Services, Care Management or a related field such a Psychology, Vocational Rehabilitation, or Occupational Rehabilitation and three years direct customer service experience in a clinical or social service environment; or equivalent combination of education and experienceExperience in conducting quality assurance auditing activities preferredFamiliarity with Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) ProgramExperience with NYC Human Resource Administration/Family Independence Administration and Customized Assistance ServicesExperience of NYC integrated services that evaluate the clients abilities and addresses the needs of Cash Assistance clients with medical and/or mental health conditions that may affect their employabilityExperience in a fast-paced, team environment that is performance drivenExceptional customer service and engagement skills; and care managementExcellent organizational skills and a strong diligence to being detail mindedExperience with publicly funded programs; TANF experienceExperience working with Vocational Rehabilitation Services, and Individual Vocational Assessment PlansExperience in assessing the need for and making reasonable accommodations for clientsKnowledge of HIPAA/PII laws and regulatory requirements related to program responsibilitiesAbility to use MS Word Suite and various client-based systems to carry out daily duties and responsibilitiesExperience in understanding clinical assessments and Functional Capacity OutcomesBilingual or multilingual preferred

 

About our Line of Business ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.
  Salary Range USD $22.00 / Hour