We’re looking for motivated, engaged people to help make everyone’s journeys better.

This position is responsible for quality element control related to operation, policy and procedure auditing, supporting quality improvement projects, and supporting the manager to drive defect prevention and detections. The position acts as the primary business unit liaison to US Quality Assurance.

Main Duties and Responsibilities:

Coordinates and monitors quality improvement projectsAudits implementation of quality system for effectiveness by verifying operation activities to Gate Gourmet, Customer and Regulatory specificationMonitors corrective action systemEducates and trains unit staff and managers in quality related issuesPlays a key role in developing a comprehensive quality programImplements the quality system detailed in the quality manualChampions the total quality improvement efforts and initiates problem solving efforts and assures implementationSupports the manager to drive prevention vs. detection of defectsCoordinates actions to prevent the occurrences of nonconformitiesMaintains customer compliance resolutionResponsible for the maintenance of key performance metrics for the Quality organizationActs as the primary liaison to US Quality AssuranceControls Food safety and Quality of processing and manufacturing within the businessSupports customer audits, government audits to meet complianceVerifies and insures company policies and procedures are followedInsures quality specifications and requirements are followed and metAssists with developing Standard Operating ProceduresResponsible for safety, quality and compliance to customer specificationAssists in training of all Standard Operating Procedures and Critical Control Points in the unitCompletes all other company required training including but not limited to ServSafe Sanitation Manager Certification.

Qualifications

Education:

Minimum qualifications include High School graduate or equivalent with experience in related disciplinePreferred qualifications include College degree in related discipline, knowledge of HACCP, quality management and six sigma

Work Experience:

Minimum 3 years of experience in Food safety control practices (GMP's, SOP's, and HACCP) and quality program controlPrevious in airline, food processing, distribution operations or other fast paced environment

Technical Skills: (Certification, Licenses and Registration)

ServSafe certification requiredIs HACCP certified and ServeSafe trained a plusBasic lean, six sigma knowledge, and continuous improvement understanding a plus

Job Skills:

Intermediate level Microsoft office tool skills (excel, word)Knowledge of quality auditing, inspection methodsDetail orientedStrong organizational skills, able to prioritize responsibilities and multi-taskStrong interpersonal skills, interact well with multiple departments as requiredAble to work with little supervisionExcellent reading, writing, and oral communication skillsChange AgentPreferred skills:Excellent analytical skillsBasic statistics calculation, and/or mathematical comprehension including:Pareto chartControl chartHistogramTime series (run) chartMultiplication, division, addition, subtraction, summation, measure of central tendency, measure of variation, process capabilityAlgebraic conceptsProject management skillsKnowledge of FDA regulations

  Language / Communication Skills:

Excellent oral and written communication skillsMulti-lingual a plus

Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full time

Travel %: None

Exemption Classification: Exempt

Internal Relationships: N/A

External Relationships: N/A

Work Environment / Requirements of the Job: Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours. In a normal production kitchen facility there may be physical discomfort due to temperature and noise. Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.

Budget / Revenue Responsibility: N/A

Organization Structure

Direct Line Manager (Title):   Mgr, Ops, QA or GM

Dotted Line Manager (Title, if applicable): N/A

Number of Direct Reports: 0

Number of Dotted Line Reports: 0

Estimated Total Size of Team: 0

gategroup Competencies Required to be Successful in the Job:

Thinking – Information Search and analysis & problem resolution skillsEngaging – Understanding others, Team Leadership and Developing PeopleInspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectivelyAchieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus

Demonstrated Values to be Successful in the Position

Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:

We treat each other with respect and we act with integrityWe communicate and keep each other informedWe put our heads together to problem solve and deliver excellence as a teamWe have passion for our work and we pay attention to the little detailsWe foster an environment of accountability, take responsibility for our actions and learn from our mistakesWe do what we say we will do, when we say we are going to do itWe care about our coworkers, always taking an opportunity to make someone’s day better

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity.  All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:

01/17/2025

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If you want to be part of a team that helps make travel and culinary memories, join us!