Description We're looking for a motivated Quality Assurance Tech who will help test and improve the new technologies we're developing at our Robotics and Development Center (RDC). In this role, you'll be responsible for carefully checking the quality and performance of our latest inventions, to make sure they work well for both our customers and our internal teams. The ideal candidate is someone who is highly organized, pays close attention to details, can handle a fast-paced environment, and is able to adapt quickly as priorities and workloads shift. By joining our team, you'll have the chance to make a real global impact through your work. If you're excited about the opportunity to play a key part in shaping the future of technology, we'd love to hear from you. Does this sound like the kind of position you'd be interested in learning more about? Key job responsibilities As a quality assurance technician, you will/may: Execute, and maintain test cases and automation for products using technical knowledge. Execute automation scripts and escalate issues to lead. Use scripts to collect data and generate customer reports. Create data collection tools for defined test plans; train associates and audit quality. Standardize process workflows through documentation’ Install, Operate, Maintain, and Secure (IOMS) lab infrastructure. Manage and Process various forms of digital media for human and machine analysis and annotation. May begin to automate repetitive tasks or use cases Excellent communication, strong organizational skills and very detailed-oriented. Comfortable working in a fast paced, highly collaborative, dynamic work environment. Up to 45% travel to support field studies A day in the life As a Quality Assurance Tech, you will collaborate with product teams, providing constructive feedback as needed. You will establish comprehensive data collection processes and generate detailed reports on testing outcomes. A key aspect of your role will be training associates on data collection tools and conducting regular audits to ensure data integrity. When required, you may also be tasked with generating and executing custom queries to analyze current process performance and compare it against test results. Throughout your work, you will play a vital role in partnering cross-functionally to optimize product quality and drive continuous improvement across the organization. About the team The Operations Test Execution (OTE) team partners with program managers to rigorously assess new technologies, from mechatronics to sustainable packaging, at various stages of development. We provide unbiased insights on opportunities and risks, enabling informed decisions. Our hands-on testing, both in-lab and in-field, gives stakeholders the flexibility to quickly pilot innovations The OTE team's goal is to equip the organization with reliable, high-performing technologies that enhance operations and customer experience Basic Qualifications - Associate’s Degree or 1+ year experience in quality assurance - Manual testing experience - Ability to build and presenting data reports to stakeholders - Strong communication skills (written and verbal) - Demonstrates problem solving and analytical skills - Demonstrated ability to handle large data sets and make data-driven decisions - Ability to root cause process/software bugs - Proficient with Microsoft Office Suite - Ability to lead small groups Preferred Qualifications - Bachelors Degree in Computer Science - 1+ years of experience in a quality assurance role - Experience in a coding language; VBA, Python, SQL, or similar coding platforms - Experience with program management tools - Experience with Davinci Black Magic: Resolve or Adobe Creative Suite - Experience with NVRs and or CCTVs - Experience with GoPros - Experience with Knowledge Management, Project Management, and Collaboration tools (Asana, SharePoint, Jira, Salesforce, Quip, Google Workspaces, et cetera) - Experience with or an interest in: AWS services & tools, Image Annotation and Machine Learning techniques & tools, Web & content development Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $45,100/year in our lowest geographic market up to $100,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.