Responsible for safety and compliance with standards:

Work to maintain audit process and audit tools related to quality improvement projects within FME standard practice Adapted QMS ToolIdentify, monitor and deliver the organization’s clinical audit program within the agreed timescales Clinic Audit Planning according to Risk AssesmentWork in conjunction with Head of Clinical Quality to establish patterns or trends that require additional training or corrective action Quality Team Approach, Each Auditor have a Trainer per RegionAssist training team to incorporate compliance and audit findings into training program Monthly meetingsWriting audit reports and associated documents; maintaining the confidentiality and security of audit records

Representation:

Represents the nursing care function of the Clinical Quality Team responsible for auditing of all NephroCare dialysis units. identifying risk factors belonging to nursing care and ensuring corrective actions are implemented. Opening of applicable CAPA and action plan with Responsible Persons and completion dates

Staff efficiency & performance:

Performs overall clinic audits, with focus on ensuring efficient operationsIs responsible for assisting in closing gaps and ensuring competence development via training & education Feedback Meeting after each Audit to assist in bringing clinic to Maintance mode, closing gaps and CAPA’sChecks compliance with all applicable standards for staff under his/her coordination Included in QMS Tool Eg. SANC, HPCSA, BLS OH&S, Signed Job Descriptions according to Roles and Responsibilities allocated in Org Chart.Organizes nursing training and education in cooperation with Country Head Nurse and/or NC Training & Education Manager Monthly meetings discussing to allocate trainers according to identified training needs. 3 Training programmes: 1 Formal Annual Training Programme. 1 Clinic Specific Monthly Training Programme. 1 Clinic Specific Patient Monthly Training Programme.

Resource planning & allocation:

Forms part of Clinical Quality Team and reports directly to Head of Clinical QualityResponsible for all documentation and recordkeeping of clinical Audits done Audit report of Findings and Recommendations including Assistance with Action plan and opening of CAPA’s if needed

Leadership & people management:

Steers the activity of Clinical Audits in clinics and implementing local headquarters’ strategyEnsures a good organizational climate, a performance-oriented attitude and a high level of commitment and cooperation between staff and Quality Team Continuous Communication with Clinic HN

NephroCare Value System

Implementation of provider business positioning as value-based renal care providerCoordination of projects for further building value-based positioning of provider businessConception and development of corporate activities for provider positioning (e.g. online, congress)Guide the positioning of provider business within the brand identity of Fresenius Medical CarePlanning, creation and approval of master communication content for provider businessManagement of master content platform “NephroCare Value Platform”Coordination and implementation of “NephroCare Value Demonstration”Development and continuous updating of content to support market communicationCoordination of literature researchCoordination of internal data analysis and publication planningGuide local market analysis of provider business to customize business positioning to address relevant stakeholders accordinglyDevelopment and localization support of suitable communication concept for provider business to different stakeholdersDevelopment of value demonstration strategy and tool boxCoordination of local evidence developmentLocalization of master contentsCoordination of key project teamManagement of inter-regional market positioning activities and exchange of practicesProject and budget planning for corporate project development

NephroCare Patient Engagement

Contribute to the development of an approach and plan to improve patient experience in targeted countries, by fostering a culture of individualized patient care, based on empathy, respect and compassion, in line with the approaches from EMEA regions with each Audit, Patient round and interviewContribute to the overall patient experience approach; liaise with the other EMEA patient experience responsible teams to create synergies and learn from their experience Management and maintenance of all processes of Patient Grievance DirectiveEngage country management in participating countries and obtain buy-in from key stakeholders Involvement of Commercial ManagersCreate awareness and focus in the participating countries on individualized patient care Up to date and involve in all Quality Projects pertaining to patients.Design and implement approaches to identify, recognize and promote clinic staff displaying the right behaviors Involvement in Patient Grievance Committee assisting on Clinic and Country level.Assess, adapt and implement tools developed in EMEA for increasing clinic staff competence on patient experience Ensuring Correct Docs and tools are implemented StandardisationDevelop new tools and approaches Part of Quality TeamAssist the country in project management According to Quality Audit Plan and QIP ProjectsLiaise with HR to develop and implement organizational measures to maintain patient focus and competence Assist to identify topics on Skill Development plan Eg Computer literacyMonitor success Continuously and give feedbackIdentify ways to increase patient engagement with FMC, outside dialysis; promote and support the development of digital tools to increase patient engagement Participation in all AppsDevelop marketing strategies, approaches and tools to support holiday dialysis growth Up to date with marketing materials and making it easy and remembering for Holiday patients to joinCollect best practices and foster experience exchange on patient communities, tracking the organization and success on social connection level Monthly quality meetings discussing small and big winsEngage country experts in experience exchangesCollect & share best practicesAssist the countries in planning patient community eventsMonitor success

2) Secondary tasks:

Tasks performed regularly in addition to the main duties, but which do not determine the essential character of the position.

Support other projects and activities of the department, to create synergies QIP Projects, SSA HubDevelop and give presentations and tools for project implementation: project introductions for participant buy-in, project status updates, tracking tools, etc. Manage Review Meetings and MinutesContribute to project & budget planning activities Own Audit Plan and needsTravel to EMEA countries for project promotion & implementation