Job Summary

Perform quality control /assurance/ of the Building Operations Support (BOS) services at the Mark Center in Alexandria, VA. This includes the mechanical/electrical/plumbing (MEP) and custodial subcontractors, vendors (e.g., elevators, escalators, boilers, chillers, generators, etc.), and IDIQ construction and repair projects. Ensure compliance with the contract Performance Work Statement and Performance Requirements Summary. Continually drive improvement through proactive problem solving. Support the BOS vision and objectives. Position reports directly to the Quality Manager.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

Independently conduct quality inspections/reviews with emphasis on our MEP subcontractor and technical vendors (e.g., elevator and escalator maintenance; security doors, turnstiles and gates, boilers, chillers, generators, etc.). Interact and coordinate with the MEP team and SSI leadership to help ensure contract requirements are met or exceeded, and MEP work is performed accurately and timely.

Utilize Maximo, a computerized maintenance management system (CMMS), for QC documentation. Attend training and quickly become a proficient user of the software features and capabilities. Independently write reports clearly and accurately so issues are easily understood by both a technical and non-technical audience.

Oversee project quality control plan for IDIQ projects by executing submittal review process, three phase control system, material inspection, QA/QC/safety inspections and documentation.  

Provide administrative support to the Quality Manager; manage and maintain records and inspection documentation; track status of issues, inspections , etc., and ensure timely closeout; generate monthly status report.

Periodically evaluate the status of programs/issues through research, data collection, and data/trend analysis. Draw valid conclusions and recommend/implement improvements in coordination with responsible party. This requires knowledge and experience in trouble-shooting building systems (e.g., back-up generators, UPS, boilers, chiller plants, switchgear, water chemistry, heat exchanger, etc.).

Provide quality recommendations to SSI management on best business practices to improve performance and increase customer satisfaction. Assist the BOS team in the achievement and retention of LEED EBOM certification for the Mark Center.

Additional Duties

Assume Quality Manager roles and responsibilities as needed for all quality aspects of the Base Operations & Support (BOS) contract at the Mark Center.

Drive continual quality improvement in a facilities management service environment by recommending process improvements.

Assist in the quality assurance and quality control in functional areas and participate in Leadership Walkthroughs/Open Forums.

Apply knowledge of ISO 9001:2015 to ensure SSI at the Mark Center maintains its certification.

Respond to unforeseen programmatic situations needing an initial response and assessment. Transpose handwritten notes into electronic form.

Create corrective action documentation for quality investigations and communicate status of open actions to the Quality Manager and others as required.

Track and verify effectiveness of corrective actions.

Assist in the training of non-quality staff for the overall improvement of the quality management system.

Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

US citizen or permanent resident with minimum 3 years of residency status in US.  

Ability to clear government employment background check.

Bachelor’s degree in engineering, construction management, or related field required.

Five years of experience in construction quality control of commercial/industrial projects or quality control/assurance inspections in facility management services with emphasis on building mechanical, electrical systems, and masonary or carpenting required.

Possess or immediately obtain CQM (Construction Quality Management) certification from USACE (US Army Corps of Engineers).

Experience with USACE CQM three-phase control system required.

Experience with USACE EM 385-1-1 or OSHA 10/30 in general industry or construction preferred.

Thorough knowledge of construction materials and processes required.

Thorough knowledge of submittal review process required.

Experience in hazard identification and safety compliance required.

Knowledge, Skills, and Abilities

Ability to ensure workers comply with safety standards (construction or facility services),  working knowledge of OSHA regulations.

Experience with ISO 9001:2015.

Ability to analyze complex documents such as spreadsheets and procedure manuals, read blueprints and drawings, review codes and regulations, analyze graphs and tables, and monitor trends.

Ability to independently write reports clearly and accurately.

Strong organizational and analytical skills; attention to detail and accuracy is essential.

Ability to manage multiple diverse projects at one time.

Ability to work effectively in a fast-paced construction environment.

Strong leadership skills.

Proficient in Microsoft Office Suite.

Strong written and verbal communication skills.

Ability to take initiative, demonstrate resourcefulness, and work with minimal supervision/direction.

Safety & Health Responsibilities  

ServiceSource is committed to providing and maintaining a safe, secure and healthy work environment for all employees, persons-served, volunteers and visitors. As part of this commitment, ServiceSource has developed safety, security and occupational health policies, practices, guides and standards. With this understanding, all employees are required to:

Adhere to all local, state and federal safety and environmental codes, ordinances, standards and laws.

Adhere to all corporate and local safety plans, policies, practices and standards.

Be aware of and follow all safety rules of your work site.

Report any unsafe conditions or accidents to your supervisor.

Practice standard precautions (formerly universal precautions) always.

Participate in mandatory or available safety training.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet, although occasionally may be exposed to equipment operations (e.g., loading dock area).

ServiceSource is committed to hiring and retaining a diverse workforce and building an inclusive workplace. We are an Equal Opportunity and Affirmative Action Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information