Quality & Compliance Manager Job ID 190058 Posted 28-Oct-2024 Service line GWS Segment Role type Full-time Areas of Interest Health and Safety/Environment Location(s) Chicago - Illinois - United States of America **About the role** As a CBRE Quality and Compliance Manager, you will be responsible for assisting with the implementation and continuous improvement of the compliance program within Northwestern Medicine. **What you’ll do** + Act as the Facilities Team representative for the hospital Environment of Care (EOC) program. Oversight of rounding, annual reviews of fire/life safety programs and utility management plans. Conduct annual focus standard assessments (FCAs). + Manage fire & life safety deliverables including fire drills, fire alarm testing and routine inspections. Ensure continuous compliance with NFPA and The Joint Commission (TJC) standards. + Maintain and implement a plan for survey readiness, in line with TJC, Centers for Medicare & Medicaid Services (CMS) and Illinois Dept. of Public Health timelines. Act as Facilities Team representative during all surveys. Lead hospital campus preparations and documentation reviews for EOC and life safety standards. Take ownership of follow-up actions. + Act as Facilities Team liaison for the hospital Infection Prevention (IP) team, leading response and action to IP requests. + Lead the domestic water management program for the hospital campus. Manage key industry vendors, lead Facilities Team response to pathogen cases, keep site water management plan(s) up-to-date in line with site requirements and legislation. Facilitate routine water program meetings with key partners. + Act as Facilities Team point of contact for surveys with hospital’s insurers. + Participate in Emergency Management activities including committee meetings, incident responses and drills/exercises. Act as Facilities Team lead for annual HVA and 96Hr Sustainability exercises. + Assist with the development, and roll out functional policies, procedures, and processes. Confirm all follow acceptable practices and relevant external regulations. Be guided by policies and department plans. + Identify and recommend training based on business needs and company initiatives. Conduct live trainings to broad audiences and create communications that integrate media resources and leverages existing procedure. + Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. + Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. + Lead by example and model behaviors that are consistent with CBRE RISE values. **What you’ll need** Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered Relevant experience in a Quality and Compliance Leadership role, with preference for experience in a private healthcare environment Familiarity with relevant industry legislation, building code regulations, and guidelines Ability to demonstrate essential leadership skills including communication, decision-making, problem-solving and the ability to inspire and motivate others Ability to create, deliver and present professional reports based on large data sets In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive approach. **Why CBRE?** At CBRE, we admire creativity, innovation, and partnership, and we offer endless opportunities for growth. We are a direct hire company that provides everything from competitive pay, Health, Dental, Vision, Pet Insurance, and 401k Match programs. **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)