Quality & Compliance Manager hybrid in West Point, PA Job ID 207218 Posted 20-Feb-2025 Service line GWS Segment Role type Full-time Areas of Interest Risk Management Location(s) Philadelphia - Pennsylvania - United States of America, West Point - Pennsylvania - United States of America CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. **About the role** As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control deliverables for small to medium-sized clients. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled. This is a hybrid role with 3 days onsite in West Point, Pennsylvania. **What you’ll do** + Quality Lead for West Point Site, West Point Manufacturing site, and North Wales site. + Report of all quality metrics and vendors services for all managed service which are reported to client and Quality Council. + Perform site audits in manufacturing areas associated with vendors services below CBRE responsibility. + Participate in all Facility Client meetings and Customer quarterly Governance Meetings. + Provide formal supervision to individual employee supporting the account. + Actively recognize and appropriately reward individuals and team collaborations. + Complete and submit objectives, mid-year reviews and year-end accomplishments. + Manage and engage in annual performance reviews for direct reports in a timely manner. + Actively identify, develop, and document best practices that increase our value to the client. + Demonstrate ability to apply and support new technology and corporate programs as they are rolled out. + Recruit new talent for supporting my responsible area. + Delivers and implements the CBRE compliance program and/or the client’s compliance program. Leads and participates in continuous improvement objects for both CBRE and the client. + Interfaces, partners, and interacts with both CBRE and the clients’ functional areas and leadership teams. Appropriately communicates quality and compliance initiatives and/or issues across the functional areas impacted. Responsible for reporting Compliance (among other quality and business metrics) status to the client during review meetings. Appropriately escalates and notifies CBRE and client management of quality and compliance issues. + Responsible for the inspection readiness program for the site. Inspection readiness may include periodic CBRE self-inspection, client self-inspections, or any external agency inspections like the FDA. Serve as the primary quality representative for CBRE operations during external agency or client audits. Work with the client for audit observations and the associated corrective measure. + Ensure that all employees are qualified for the role they perform (training). + Authors and negotiates terms of Quality Agreements with vendors. + Investigate deviations/events, issues, and manages Corrective/Preventative Actions. Lead for all deviations, corrective-preventive actions into the client quality systems (EtQ Reliance system). + Participates in creation and management of changes. + Preparation and presentation of the Quality portion for the Quality and Health Safety Environment (HSE) area, monthly meetings which is presented twice/month. **What you’ll need** + Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. + Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and balance problems. + Leadership skills to motivate team impact on quality, efficiency, and effectiveness. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills with a strong inquisitive approach. **Why CBRE?** When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)