Apply Job Type Full-time Description

Join Our Team!

If you are passionate about ensuring high standards and continuous improvement in human services, this position is for you! Familylinks is seeking a dedicated Quality and Compliance Specialist to play a vital role in our Compliance department. 

As a Quality and Compliance Specialist, you’ll be at the heart of our mission to positively impact lives through integrated community, behavioral and social programs. Your work will directly impact the quality and effectiveness of the care we provide, ensuring that our programs meet the highest standards. This role is essential for maintaining compliance, supporting data-driven decision-making, and fostering a culture of continuous improvement across the organization. 

About Familylinks

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 9,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services. 

 

What perks does Familylinks offer?

Opportunity for low to no cost medical insuranceFree Dental/Vision InsuranceGenerous PTO Paid Holidays, Clearances, and Training Employee Recognition ProgramEmployee Referral ProgramTuition Reimbursement and Eligibility for Student Loan ForgivenessOptional 403(b) Retirement Plan w/ Employer MatchCareer Advancement Opportunities

Quality Compliance Specialist Responsibilities

Work with Quality and Compliance Program Manager and Leadership Team members to produce and report statistical data that focuses on agency wide quality and performance outcomes.   Perform program compliance monitoring visits and documentation to report findings to program leadership.   Establish a process of quality review and initiate actions to maintain and/or improve quality of service. Implement plans to improve department/program and/or service quality and if necessary, assist with creating policies and procedures.Participate in the periodic review of departmental and/or program service operation and development. Assist with licensure application and renewal of all annual contracts with agencies. Coordinate and facilitate quality improvement, incident review, and consumer focus group meetings. Work with Program Managers to coordinate and ensure readiness for agency accreditation.Maintain and respond to inquiries submitted to the incident review and compliance ticketing systems. Requirements

Quality Compliance Specialist Requirements

Bachelor’s degree is preferred however an Associate’s degree with equivalent experience in compliance, IT, data collection, and use of electronic management systems will be considered.Strong background in data collection, clinical chart reviews, and an understanding of regulatory functions within non-profit human service settings. Experience with infographic reporting tools is preferred. Demonstrated proficiencies in Microsoft Office and network technologies are essential as well as learning the department’s software products. Ability to relate positively to diverse people and skill levels.Excellent written and oral communication skills.Ability to handle confidential information along with maintaining positive relationships with other staff. The position also must demonstrate the ability to communicate well with internal and external stakeholders and all levels of staff. High degree of organizational skills and multi-tasking abilities to prioritize multiple functions and tasks.Remain well-informed with County, State, and Federal policies and procedures.Other duties as assigned. 

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

Find other positions that you may be interested in here: https://www.familylinks.org/careers