Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Primary Duties The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review. + Conduct sampling of contract Safety Data Sheets (SDS) items to monitor contract performance and document sampling and compile data into the Quality Control Plan (QCP) tracking sheets. + Make recommendations for corrective action and actively work with the management team to ensure an acceptable level of quality is maintained. + Process Cafeteria Supervisor’s daily evaluation Summary Checklist into Survey monkey. + Prepare and process Dining Facilities monthly Safety Report. + Keep management team abreast of significant issues or developments identified during quality assurance activities and actions being taken to improve the situation. Additional Responsibilities + Formulate and maintain quality assurance objectives complementary to corporate policies and goals. Interpret quality assurance philosophy to key personnel in organization. + Review all data obtained during all quality assurance activities to ensure consistency with company policies and procedures. + Develop new approaches to solve problems identified during quality assurance activities. + Maintain a working knowledge of government and industry quality assurance codes and standards. + Play an active role on quality management teams within the organization. + Design and implement quality assurance training programs for key personnel in conjunction with managers. + Investigate and adjust customer complaints regarding quality. + Prepare and process monthly Food Handler’s training roster. + Prepare and process Quarterly Emergency Drills. + Perform other responsibilities as assigned. Qualifications: Education, Experience, and Certification(s ) + A high school diploma or general equivalency degree (GED) required ; college degree preferred. + Minimum of 3 years’ experience in direct relation to the work requirements required. + Valid NC driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR) required. Knowledge, Skills, and Abilities + Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. + Ability to write reports, business correspondence, and procedure manuals. + Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. + Basic ability to operate a computer using Microsoft Office software. + Must have knowledge of creating spreadsheets. + Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. + Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. What We Offer – for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features: + Health coverage for you and your family through Medical, Dental, and Vision plans. + Financial protection with 100% company paid Disability, Life, Accidental Death and Dismemberment insurance. + A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. + Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. + To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. + A generous paid time-off program in which the benefits increase based on your tenure with the company. We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information