Your Role at a Glance As a Quality Control Specialist on the Business Systems team, you will play a critical role in ensuring the accuracy, functionality, and effectiveness of Salesforce implementations across the organization. You will be responsible for validating system requirements, testing solutions, identifying defects, and ensuring continuous improvement in the processes supported by Salesforce. Working closely with the Salesforce administrators, developers, and business stakeholders, your role will be pivotal in delivering a seamless and error-free experience for all users, ensuring alignment with business goals. How You’ll Drive SuccessSalesforce Testing & Validation + Develop, document, and execute comprehensive test plans, test cases, and scripts for Salesforce solutions. + Perform functional, regression, and performance testing for new Salesforce features, customizations, and integrations. + Validate data accuracy and integrity in Salesforce, ensuring compliance with established business rules and workflows. Defect Identification & Management + Identify, log, and prioritize defects, working closely with Salesforce developers and administrators to ensure timely resolution. + Collaborate with the development team to recreate issues and ensure fixes are validated. + Conduct post-release testing to confirm successful deployment of patches or new features. Process Optimization + Work with cross-functional teams to review business processes and identify areas for automation and optimization within Salesforce. + Analyze current system functionality, providing insights to the Business Systems team for future improvements. + Suggest enhancements to improve system performance, user experience, and workflow efficiencies. User Acceptance Testing (UAT) Coordination + Collaborate with stakeholders and end-users to coordinate and facilitate UAT sessions. + Collect feedback from UAT participants, ensuring that all business requirements are met. + Provide detailed documentation and recommendations based on UAT findings. Documentation & Reporting + Create detailed test reports, documenting results, defects, and test coverage. + Develop and maintain user guides, quality standards, and best practices related to Salesforce processes. + Provide regular status updates on testing progress and quality metrics to stakeholders. Collaboration & Support + Act as a key point of contact between the Business Systems team and other departments for any Salesforce-related quality control activities. + Provide technical support and training to users on new Salesforce features, ensuring smooth transitions. + Stay up to date with Salesforce releases and best practices, ensuring the system's quality remains at a high standard. The Talents We’re SeekingEducation + Bachelor’s degree in Information Technology, Computer Science, Engineering, Data Science or related degree or equivalent experience. + Salesforce Certification a plus. + ISTQB Foundation Level Certified Tester a plus. Required Skills + Minimum of four (4) years of experience in quality control or testing roles, preferably in a Salesforce or CRM environment. + Strong understanding of quality assurance processes and test case development. + Familiarity with Salesforce configuration, data structures, and customization capabilities. + Experience with Salesforce and automated testing tools and methodologies. + Understanding of data migration and data quality principles within Salesforce. + Familiarity with business systems and processes, particularly in sales, marketing, or customer service. + Familiarity with Salesforce integration tools and APIs is a plus. Preferred Skills + Ability to work collaboratively with cross-functional teams and manage multiple projects simultaneously. + Strong problem-solving and analytical abilities, with a keen eye for detail. + Ability to evaluate complex workflows and system processes, identifying potential issues before they impact operations. + Excellent verbal and written communication skills, able to convey technical information to non-technical stakeholders. + Experience working in Agile or Scrum environments. Who We Are At Mastercam, we are Shaping the Future of Manufacturing®. As the leading provider of advanced digital manufacturing solutions, we empower manufacturers to maximize productivity, streamline operations, and drive transformation. Supported by a global network of resellers and a vibrant developer community, Mastercam sets the benchmark for excellence in manufacturing technologies. As part of Sandvik Manufacturing Solutions (SMF) and the broader Sandvik Group, Mastercam is at the forefront of digital transformation. Our team of over 350 professionals and 400 resellers is committed to delivering exceptional service and expertise to our diverse international clientele. We focus on pioneering innovative technology and delivering unmatched solutions to help our customers achieve exceptional precision and productivity. With 40 years of industry leadership, Mastercam is dedicated to advancing CAD/CAM technology and driving transformation in the manufacturing sector. We continuously adapt to meet our customers' evolving needs with high-quality products and services that address the rigorous demands of the industry. Our core values drive everything we do: + Customer-focused: We are agile and make decisions close to our customers to ensure their needs are met promptly and effectively. + Innovation: As technology leaders, we thrive on innovation to stay at the cutting edge of digital manufacturing solutions. + Fair Play: We are committed to ethical practices, compliance, and promoting health, safety, and sustainability. + Passion to Win: We establish market leadership through empowered teams, strong performance management, and a commitment to continuous improvement. At Mastercam, we prioritize innovation, collaboration, and professional growth. Join our forward-thinking team and help us shape the future together. Discover more about our mission and values at www.mastercam.com, connect with us on LinkedIn (https://www.linkedin.com/company/mastercam) , and join the conversation using #mastercam. Ready to make an impact? Apply now and be part of driving transformation in manufacturing. Mastercam is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, alienage or citizenship status, sex, sexual orientation, gender identity or expression, transgendered status, partnership status, caregiver status, age, ancestry, physical, intellectual, learning or mental disability, pregnancy, childbirth or related condition, genetic information, medical condition including medical characteristics, marital or civil union status, familial status, veteran or military status , use of tobacco or other lawful products off premises and during non-working hours, or any other classification protected by applicable local, state or federal laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.