Job Title: Quality Systems Co-ordinator Reports to: Quality Manager Job Purpose Working within a fast-paced environment the job holder will work with the Quality Manager and Assistant Quality Manager providing support to the Quality Assurance department on day-to-day tasks. Working with the Quality Manager and the Assistant QM, the job holder will administrate the Quality system in Q-Pulse and support as appropriate customer quality queries, as well as manage the internal communications to the Management team. Role Responsibilities * Creating and updating various reports - daily/weekly/monthly * Provide data to Business Manager and Sales * Respond to customer day to day queries * Raising and reporting Internal and External Deviations in Q-Pulse * Supporting Customer audits as requested * Updating and administrating Procedures in Q-Pulse * Working with the Management Team and Customer Services * Progress chasing - CAPA\u2019s, OFI\u2019s * Investigation of customer queries * Decisions on quality in absence of Quality Manager or Assistant Quality Manager * Ensure audit actions are completed and uploaded to Q-Pulse * Actively attend Continuous Improvement meetings - produce presentation and minutes (Including 8D and ERR) * Manage the Internal CAPA system, communicate overdue to management team * Manage the Internal Calibration system * Provide support for Deviation analysis (QC testing/Laboratory as appropriate) * Group support for Food-Safety activities (As applicable by site) * Work with EU Food Safety Manager to coordinate process of using new raw materials * Support with generating DOC´s and maintaining updated document files Quality System * All functions to be carried out in accordance with Westrock Global Quality Management System including Quality Policy, Manual & relevant Standard Operating Procedures and Works Instructions. * Work with Quality Manager to ensure that all aspects of the relevant standards are integrated into the Quality system. Knowledge, Skills, Experience * Ability to operate Microsoft Excel/Word (Creating graphs/WI/Process Maps) * Eye for detail * Quality Conscious * Communication skills Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.