Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

As part of the Telecare family, TAO is a Full Service Partnership in Orange County, CA for 240 adults (age 18+), with a serious mental illness. 

Shifts Available: 

Full Time; DAYS 8:00 am - 5:00 pm; Monday - Friday 

Expected starting wage is $66,560.00.  Telecare applies geographic differentials to its pay ranges.  The pay range assigned to this role will be based on the geographic location from which the role is performed.  Starting pay is commensurate with relevant experience above the minimum requirements. 

POSITION SUMMARY
The Quality Coordinator/Trainer is responsible for implementing Clinical Quality Management procedures with particular emphasis on quality documentation of clinical services. Additionally, the position provides all new employee orientation related to Quality Assurance (QA) process/procedures, on-going educational in-services, recovery training initiatives for the program, and directly assist program leadership in QA initiatives/oversight.

ESSENTIAL FUNCTIONS
• Demonstrates the Telecare mission, purpose, values, and beliefs in everyday language and contact with the internal and external stakeholders
• Makes use of management practices that include empowerment of staff, the provision of clear and concise expectations regarding duties assigned employees, frequent feedback focusing on both positive and problematic aspects of work performance, and other management practices that are consistent with Continuous Quality Improvement
• Plans, organizes, directs, and implements staff development in-services
• Communicates clinical findings to Program Administrator and administrative staff in a manner to maintain a collaborative working process
• Participates in the development and review of member multidisciplinary treatment plans as assigned
• Provides individualized program assistance by leading in-depth system analysis, development of plans to improve, and participation and leadership with the implementation and re-evaluation process
• Provides mentoring and training specific to areas identified as needing improvement
• Supports the efforts of the accreditation process for Telecare programs
• Facilitates staff participation in educational in-services and maintains complete and accurate records of staff participating
• Evaluates and assesses the educational needs of personnel by maintaining open and collaborative communication with staff and through the CQMS process
• Identifies the need for and contracts with outside consultants to provide needed in-service education
• Accurately reports the status of QI activities to the Administrator and Regional Director
• Develops and implements training specific to quality related issues and the quality review process
• Effectively and autonomously plans day-to-day work schedule and prioritization of tasks
• Plans and implements educational programs specific to recovery philosophy and RCCS training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.

Position requires transporting Members in own personal vehicle (acceptable driving record and vehicle inspection for safety)

QUALIFICATIONS
Required:
• BA/BS in a Behavioral Health field
• Three (3) years of experience in service delivery to persons with severe and persistent mental illness and knowledge of regulatory requirements for specialty Mental Health service/Title IX
• Must be at least 18 years of age
• Must be CPR, Crisis Prevention Institute (CPI), and First Aid certified on date of employment or within 60 days of employment and maintain current certification throughout employment
• All opportunities at Telecare are contingent upon successful completion and receipt of acceptable results of the applicable post-offer physical examination, 2-step PPD test for tuberculosis, acceptable criminal background clearances, excluded party sanctions, and degree or license verification. Position requires driving, valid driver’s license, a motor vehicle clearance and proof of auto insurance is required at time of employment and must be maintained throughout employment. Additional regulatory, contractual or local requirements may apply

Preferred:
• Master’s degree
• Prior Quality Improvement and/or staff development experience
• Current knowledge of Psychiatric Rehabilitation and Recovery Philosophy
• Current licensure (RN, LCSW, MFT, PhD)

SKILLS
• Knowledge of management of assaultive behavior techniques

PHYSICAL DEMANDS
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to walk, bend, squat, kneel and lift and carry items weighing 25 pounds or less as well as to frequently stand, sit, reach and do simple grasping. The position requires manual repetitions, deviations and dexterity.

EOE AA M/F/V/Disability

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.