Position objective

Diagnose and solve assembly problems reported by customers, maintain constant communication with the external stakeholders and the assembly plant.
 

Roles & responsibilities

- Control and notification of all the field complaints concerning Queretaro.
- Claims classification and publishing.
- Field complaints following and management.
- Validation and following corrective actions from support areas (8d’s, PSP’s)
- Control and notification about the field complaints status in Queretaro.
- Support the internal team on problem solving.
- Provide status about the complaint to the PPQ (Field customer team) team. .
- Participation with engineering and manufacturing concerning continuous improvement projects.
- Attend and follow up on customer governance.
- Attend and follow up on the internal customer governance.. 
- Follow BRP values and behaviors 
- Ensure a safe working environment and take full accountability for all safety related topics
- Enforce Quality BRP policy.

Position profile:

Bachelor Industrial engineer

Professional Experience:

At least 3 years experience in Quality and Costumer Service

Language:

·       Fluent in Spanish  written and verbal.

·       English written and verbal (Min: 90%).**

·       Knowledge of French or German is an advantage

Technical skills (Minimum desired)

1. Corrective actions validation and follow up
4. Core tools (PFMEA,PPAP)
2. Knowledge of GD&T
5. PPM / ippm’s management
3. Knowledge of measurement equipment
6. Analysis and Problem Solving

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning..

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 23,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination; It’s about the journey..

www.brp.com